January 2024 by Bako Kadir
Not once in the 2 weeks I went here everyday did it open at 7am, always late
December 2023 by Arnold Serestyen
I am utterly dismayed by the appalling quality of the soil purchased from B&Q. Recently, I bought a large bag of soil from your store with the intention of repotting our beloved plants at home. Regrettably, what seemed like a simple gardening task turned into an absolute nightmare.Shortly after using the soil to repot our plants, we discovered an infestation of fungus gnat larvae emerging from the soil. The situation quickly spiraled out of control as these larvae hatched into thousands of fungus gnats, infesting our entire home. The sheer number of these pests is beyond overwhelming, rendering our living space practically uninhabitable.This experience has been distressing, to say the least. We are at a loss for how to combat this invasion without sacrificing all our cherished plants. The quality control lapse in your soil product has not only caused immense inconvenience but has also posed a serious challenge in restoring our home's comfort.I strongly urge B&Q to take immediate action to rectify this issue and improve the quality control measures for their gardening products. As a consumer, this experience has shattered my confidence in the reliability and safety of your merchandise.
December 2023 by chris kilty
Absolutely awful. For the second time now I have ordered online with the click and collect service. Shows online there is plenty of stock in the store but when you get there to collect they don?t have it. Spent 35minutes being pissed around in there today. Will never use b& q again. Shame I can?t give zero stars?
December 2023 by Omar Mah
Everything was fine until I metJayshree at the till she was very rude and treating customers like prisoners I spent more than 5k in the last few weeks in B&Q to decorate my shop I have visited B&Q Acton branch many times most of the employees are great except Jayshree.
December 2023 by Ibraheem Monks
I very rarely give bad reviews, this is the first 1 star I've ever rated a place. This b&q has been one of the basolute worst experiences I have ever had in a diy store. The staff are utterly clueless, constantly send you down the wrong isle, you have to walk around half the store to actually find someone, and b&q have the audacity to still sell stuff at high prices especially compared to elsewhere. Joke of a shop.
December 2023 by Silvia iacovelli
Today we had an appointment for storage and bedroom design. I cannot speak more highly of the design team who took the meeting. Both Dragona and Nikita spent at least 2 hrs helping us design and advised on all unit options. She was very knowledgeable, down to earth and did not make us feel rushed. We had originally been to IKEA and the service Dragona provided made us choose to spend our money with B&Q! Absolute star ??Thank you soo much!!
December 2023 by mehdi adel
We have been in this store and bought around £800 worth of Christmas decorations and sadly we need 3 more from one of items to complete our lounge decorations but there was a guy who was a manager of this store called uro I think but he was rude and he didn?t know how treat the customers very disrespectful and we are very disappointed form our shopping.Hope he will see this review and someone talk about this kind of attitude with him as we love B&Q and don?t like to be disappointed from this lovely shop??????
December 2023 by Roger Coomarewel
Just spoke to Robert on the phone about buying and cutting some MDF boards. Robert was very polite, very helpful and very knowledgeable. An asset to your company for sure! Thank you and well done Robert!
December 2023 by Petrit prenga
Be aware of plastic box socket, which same of them will be £1 and same one when you scan £16.
October 2023 by MenAutoGuide - Car Accessories
Had today very good experience in the Acton store. Very welcoming blond lady (I think, her name is Theresa) greeted us when we paying for our purchases. She was smiling and we felt very welcoming in the store. She made amazing start for our day! Thank you!
September 2023 by Lawrence Chatton
Timber cutting was marked as 'available' online but their machine is down - why not keeping customers informed through the website rather then let them find out when they come all the way to visit the store?
September 2023 by Eric R. Contreras Fiesco
Unfortunately the teenager manning the paint & decoration section had no idea about paint. In fact none of the teenagers in the shop know much. Hugely frustrating.A few months since my last visit and it's got worse! The teenagers "working" there couldn't be less interested if they tried. Upon entering the shop we asked a teenager member of staff if he could point us to the wall mounted brackets for TVs but he grumbled and walked past us. We asked another member of staff who was leaving after his shift and he went out of his way to help, he was on his late 40s. Then we asked another teenager if she could pointnus to a specific product but her response was: if you've already looked we probably haven't got it and walked off. When we went to pay one of the plants we'd chosen didn't have a barcode so the teenager behind the till refused to sell it or offer a solution. Extraordinary.
September 2023 by Dougal Steward
Staff were hardly to be seen & the cashier did not give me any attention.. it was another customer who helped me
September 2023 by Giuseppe Careddu
Nice place, but the staff not very patiently with customers.
September 2023 by Skylar Sekr
Good, but not great. Well stocked most times but still lacks certain items unless you order via the website, which I hate to use as I prefer getting my stuff in person as items these days seem to be wrong or damaged. Seems like all B&Qs have hiked up prices and reduced their quality. Also, I'm not a fan of the self checkouts and lack of actual staff in the store. Seems like B&Q has just gone the same way as other big chains and lost its sense of customer care.
