February 2024 by Tim Hart
Not great. Staff at the weekends seem ok but during the week it seems to go downhill. Had a prescription from my doctor this morning (0930) i was told it would be ready within an hour but played it safe and left 4 hours... when i got there the first lady could not find it and asked her colleague, he just shrugged his shoulders then a third colleague approached me to say they could not release until pharmacist had come back from lunch, no apology was just told to come back later. Waited an unneccesary 20 mins to get the prescription and left.
December 2023 by Charli Hunt
Really kind pharmacist, and great communication.
November 2023 by Jane ?Sewing goddess? Doxey
Terrible service wasted my time debating my FLU jab which I ahve had free since 2010 due to a thyroid condition just because he might not get paid wasted 15 mins of my time..i managed to get it booked into to my GP in a min and will be FREE
January 2023 by Jim Boyd
I bought Aspirin Dispersible 75mg Tablets - 100 Tablets here on 24 January 2023. They cost £4.99. A rip off price, taking advantage of our most vulnerable. Boots opposite (on the High Street) is £1.99. Beckenham Pharmacy, 70 High Street is £1.50. The box bought in Marks is labelled Almus, but inside the leaflet says they come from the same factory Aspar. All of the products mentioned here come from the same source, Aspar.
November 2022 by Simon Gates
Went for covid booster shot. Clearly marked areas to sit and wait in. Names if those waiting were checked. Appointment began on time. Comfy and clean private area to receive the vaccine. All information needed from me was collected. The vaccine and possible side effects all clearly explained. Promptly and professionally delivered
November 2022 by DELI KURT
I am a deputy manager for a care home. I came in contact with Macks pharmacy because one of our new residents still have to use them until we register him with a local GP. I rang to re-order medication for this person, and I have to say I found the staff team very accommodating, polite and extremely helpful. I take off my hat to the team. I thought I had to beg for medication but no they were very helpful, and I felt stress free. Well done
July 2022 by Amber Eray
If I could leave zero stars I would. This is the worst pharmacy I have ever known. They give out the wrong medication, if a prescription says 28 tablets you only get half that in the box. Then when I try to ring them, I can never get through because its always a constant engaged tone. So I went to the pharmacy and asked why the telephone is always engaged, has the handset been replaced I asked. I was told of course it had been replaced so I told them to check it and low and behold guess what?????? It was off the hook. This is every Saturday and most week days. They also have trouble in understanding people when talking over the phone. I will not use this place anymore. Avoid Avoid Avoid
July 2022 by Karen Close
Rude on the phone , passed me over to someone else who was equally rude to me when asking about a script that was sent to them last week after being told yesterday when in chemist the script wasn't ready yet, to now being told it's not there at all and dr hasn't sent it and to call 111 if I need medication , not the first time this has happened, such a shame how they have gone down hill since ?
July 2022 by Robin Chesterman
Zero stars if I could. From the moment you approach the counter the staff are rude. The undisguised contempt towards their customers ought to put this place out of business.
January 2022 by Marcus Valenzuela
Visited today Christmas Eve for first time to Macks Pharmacy. For my booster jab. Excellent service. Friendly and efficient. From greeting and check in to having the jab was excellent. Very personal and informative versus mass centres I used jab 1 and 2. Looks a well stocked chemist too in convenient location. Impressed by Macks. Keep up the good work.
January 2022 by cossie rspower
Terrible service rude staff just don't use this chemist if you want your prescription to be correct and good luck trying to ring them they make sure to leave the phone line open so you only get an engaged tone
December 2021 by Caroline Elliott
Had a booster vaccination at Macks Pharmacy yesterday. The process was really smooth from booking in, to having the vaccination on time, to sitting for 10 minutes post jab. All the staff were really efficient and friendly.
November 2021 by Steven Burness
There is absolutely nothing wrong with this Pharmacy. Ola the pharma is always helpful and the staff are friendly and will always do all they can to help. They're not a high street branch like Boots or Superdrug so don't expect them to be able to provide the same products but as far pharmaceuticals go Mack's provide exactly the same service only quicker and more efficiently.
June 2021 by Kofi Ramsay
Great Pharmacy, helped my daughter end I in a time of need today. Made the necessary phone calls that some may not have made by another pharmacy. Highly recommended
April 2021 by g a
Good local pharmacy. No problems.
