November 2023 by Ken Pullen
I've been shopping at Penge Sainsburies for years and have seen a steady decline in service and staff culminating in what I can only describe as an absolute joke of a store. There are so few staff (to be seen) and those you do find clearly don't want to be bothered by customers. There is always a long wait at the one till that may be open even at busy times unless you are prepared to use the self serve tills which rarely work and are serviced by the rudest staff member they have. I wont be using this store again except for the odd emergency which is a shame as it's local to me and quite handy, but so is Aldi.
November 2023 by james loughran
I've often gone in your suppermarket. For my shopping and experience difficulties in reaching some products and fined I can't reach them as your items are to high to reach. Hopefully you can arrange a solution. Many thanks. James
November 2023 by Aden Marrie
Very helpful. I called this evening because my Deliveroo was rejected, I called to see what they had in stock. The employee by the name of Ricardo helped me find an alternative.Very appreciative. I work in hospitality so it?s nice when you receive good service. Thank you.
November 2023 by Mac Boogie
Profiled by the Short stupid security guard thinks he?s sneaky following people around , he?s so obvious go catch some real thieves and go re learn how to do your jobVery unpleasant experience I confronted him though il think he will think twice about following innocent shoppers aboutProper jobsworth little man syndrome
November 2023 by Michael B
Absolute joke of a Sainsbury?s - Saturday night - no tills open - most junior member of staff was on self checkout. All other staff seemed to be doing deliveries. Manager - Ricardo apparently - no where to be seen. The place needs a clear out.
October 2023 by Charly Franc
For all of its size from the outside, this store isn't great for doing a big shop, but as I normally just use it for a few bits it's great. However I will say the layout means I almost always forget something lol
August 2023 by Peaches
This Sainsburys will be getting a complaint to their head office. I have NEVER felt so EMBARRASSED before to shop in a supermarket. I don't want to think that Sainsbury's would do such a thing but they racially profiled. Imagine being in the alcohol aisle with 3 of your friends, as soon as you pick up a bottle, you hear the speaker go off requesting for a "staff member to make their way to the alcohol aisle". My question was did we ask for assistance? Did we need any help? Was their a self check out in this aisle? No!! The staff member looked so awkward as we questioned her purpose for standing in this aisle, baring in mind we were the ONLY customers in the aisle. It is absolutely disgusting, very dreading for customers to be stereotyped and JUDGED. Im still in shock with the audacity of whoever requested that we were watched, to watch us walk and PAY for the item whilst there was probably other robberies taking place in the store but it was imperative to watch 4 black females. I will be complaining....
August 2023 by Taofik Shote
Didn't have the things I was looking for like the Bionsen deodorant. They only had one bio laundry powder, the rest were non-bio laundry powders stacked next to each other on the shelves, which I found quite frustrating.
July 2023 by joanne reeves
Great place to shop especially if you need to get a few things when other places are closed
July 2023 by Peter B
Two stars - it's local and tons of parking space but lots of disadvantages. Huge parking space because the store is within the football grounds which means their opening times are controlled by football events. Huge recent remodel inside but even staff are still struggling to know where everything is. Tiny food section, huge clothing section and no pharmacy (in any Sainsbury's now). Finally smart shopping using a phone but small area for old style self service plus smart shopping and receipt barcode needed to exit. Main reason I go to any supermarket is for groceries but not only is food section tiny since refurb, this branch doesn't stock lots of items that most branches stock. Staffing seems problematic, very few staff visible for assistance . All Sainsbury's seem to have staffing issues when it comes to restocking shelves and empty shelves and whole sections are typical. As with other Sainsbury's customer service desk is always busy serving tobacco, newspapers, lottery, basket only shoppers etc so most people give up when they see the queue. Poor show.
July 2023 by Janice Brown
Nice shop. Good discounts. Clothes are very reasonable, definitely worth taking a look
June 2023 by Claire Terry
I only pop in for bits and pieces, usually in the evening, at this time if you have a large trolley of shopping you have to go on the self service as all the tills are all closed, they do have some good nectar offers in store, you have an argos, and a toilet at the front of the store, and car park at the rear
June 2023 by Charlene STONE
The store looks fabulous, The staff make Sainsbury excellent There's a friendly older Italian gentleman and a lively Jamaican self-checkout assistant I think named Tracey who always offers service with a smile.
June 2023 by Leroy Bishop
Since self service started it?s a nightmare. Almost every day this week I am waiting at least 5 mins to get clearance on til for over 18 goods. Have to shout for someone as the lady that does self service would rather talk to other staff (not even in self service area) then tutts cos she has to do a bit of work. Tesco it is from now on.
June 2023 by Lisa Davies
It's ok not a very big store so unable to pick up certain items. The toilets are dirty and need a good clean bad smells