January 2024 by Mariana Whitehouse
Friendly, great with kids, can usually get an appointment
December 2023 by Neon Euc
Absolutely fantastic staff and service. Literally just came out of there for my 1st ever eye test and the staff was amazing. The young lady (unfortunately I forget her name) took my eye test and put on glasses trying out different lens, and she was cheerful, chatty and made me feel at ease. I then went to speak to mina who went through all the details of the prices and different lens and what they do Including showing demonstration on what they do. Finally another young lady took me to do another test and yet again, was very friendly just like the rest. Recommend this place 100%Daniel lynch
December 2023 by Adelaide Hassan
I have been using the Penge branch since I was 9 and over a decade later I still use them and have never been disappointed by their service. My last visit with Zahrah was very professional and she did thorough tests to get to the bottom of my concerns. My glasses are always ready very quickly and they are very accommodating to requests. Thank you always!
December 2023 by Barry Sayers
Fully satisfied with the professionalism & friendliness of all the staff I encountered earlier this week. Thoroughly recommend this branch to everyone.
December 2023 by Hajera Banu
I love to go to quick appointments and check the service is also good but the glasses are little expensive
November 2023 by Ari Bee
Great place, very friendly & helpful staff!
November 2023 by Phildor Strange
I've gone to this particular store for my eye tests and (latterly) my glasses for several years, and the experience has always been very positive, and this included during the pandemic. Every member of the team who helped me, knew what they were talking about (it is always reassuring when like me, one is clueless), always professional yet also warm and welcoming. If you have the fortune to be looked after by Zara and Sanjita, you'll be in solid hands. Both of these professional young people made me feel informed, comfortable, and were able to breakdown my test results and options in an easy to understand way. Many thanks all!
October 2023 by Natasha Mcguire
Visited for the 1st time today the manager was amazing didn't get his name but very informative and helpful
October 2023 by TDR Dave
Excellent staff and a warm welcome very polite
October 2023 by Kat Bhat
The manager Mina is great. She helped me sort out the direct debit issues without too much hassle, and she has been really supportive over the years.
September 2023 by Donya Behroz
Had an eye test at the Penge branch and they provided me with a prescription which didn't sit well with me but I didn't have have proof it was wrong so I paid and then went and got another eye test with Vision Express. I had a different result which was perfect for me, I then went back to get a refund from Specsavers as I now had paid for 2 eye tests.They told me they cant refund me as regardless of different results a 'professional' eye test was done, and the results were close enough. When it comes to eyes 'close enough' doesn't cut it. They also used the fact that I took longer than I should have to ask for a refund to refuse even though I had explained I was out of the country due to a family member passing away. I also provided proof of my second eye test which was a couple weeks after and they said my eye sight might have changed in 3 weeks which is ridiculous. Very unreasonable and personally I would advise anyone to go to Vision Express or any other store for better results and actual professionalism.I called their customer service and spoke to at least 3 different people and they all said that it's down to manager discretion and if she wanted to she could. They also agreed how unreasonable the situation was but as they are a franchise and the manager and the director can get away with whatever they want with no one above to complain too.
September 2023 by Derek Daly
This store, has never stopped impressing me, with good customers service and never forceful, leaving with totally in command, letting you choose and if you our not sure at all, their help would greatly be appreciated, leaving with a great choice of glasse, that looks good on you.
September 2023 by Sara Conner
I had a wonderful experience here at specsavers Penge. All the staff were so friendly and explained everything being new to having glasses ?Highly recommend to allThank you ??
September 2023 by Daniel Stan
Friendly staff, professional and fast. Wouldn't try to sell you glasses unnecessarily.
July 2023 by Fathiya Ali
Awful experience. After going back and forth with them about my last pair of glasses (bad frames and incorrect lenses installed) for the last two years, I have gone to Vision Express and have had a wonderful experience. I have spent two years complaining about blurry vision and had to rely on my old pair of glasses and contacts. After contacting the store director, Ushma, I was told I was not going to be dealt with as I did not accept their offer of 25% discount on a new pair. After challenging her, she told me that I was being aggressive and questioning her intelligence. I spoke with the store directly, only to be told that this will not go anywhere and that Specsavers will never admit to being wrong due to their brand name. Absolutely disgusting customer service. They initially dismissed my claims that the lenses weren't right as I was pregnant at the time, so they told me to come back when I delivered, which resulted in them further dismissing and apparent claims that they could not confirm if I had the lenses replaced by another opticians. They are all basically con artists, a team with no integrity. Don't bother wasting your time and money as if you need any aftercare, you will be treated as if it was you that made the mistake. No accountability or human decency. Luckily, I went to Vision Express, who not only had a better selection of frames, but they also assessed the glasses I had from Specsavers and were able to confirm that the lenses were completely off centre, which explained why I was not able to focus with them. My friends and family will no longer be using their services either. It may not be a big deal to them, but how you treat people is important.
