November 2023 by N Eph
Great selection of products and helpful staff
November 2023 by Andrea Virdee
I visited the boots store today and Joel assisted me with my product. He was super helpful and very friendly. It?s nice to see good customer service unlike what I experienced in boots in Wimbledon earlier today. Thanks for all your support look forward to coming back into Balham store
November 2023 by Maëva G.
I just wanted to share my feedback on the customer service in this boot. An amazing kind lady helped us with our multiple vouchers. What a service thank you again
September 2023 by Yoshalin Rojas
5 stars for Craig?s customer service, he?s the sweetest, most attentive and genuinely interested in the customer experience!
September 2023 by Y R
5 stars for Craig?s customer service, he?s the sweetest, most attentive and genuinely interested in the customer experience!
August 2023 by CHARLES COYNE
Appalling service. There?s something wrong with the organisation?s ability to deliver.
July 2023 by Adam To
Not the biggest boots, but can use the Sainsbury's carpark
July 2023 by Michael Pryor
Waited ten mins to be served at pharmacy counter, ridiculously oblivious staff AVOID THIS STORE
July 2023 by Jefferson Pessin
bad service! I bought a second pair of glasses for my daughter, I arrived at the store and waited more than 45 minutes for my daughter to be seen by the ophthalmologist. I questioned the delay and they told me that the person in charge was busy, but I could see that they were talking in the next room and the person in charge was using her cell phone, I took my glasses and left without being answered
March 2023 by Alex Leung
Their pharmacy system went down in the morning, so I couldnt get my perscription. The pharmacist asked me to call back later in the evening to check if my medication was ready.So I called back at 5pm, no one has answered.This same thing happened to me more than once.
February 2023 by Vu w
There is no more health desk or advice at the pharmacy. Only prescriptions. Not sure how people are meant to get help when everyone is ill currently. Bad service from boots, seems they are cutting costs at the worst time.
February 2023 by Amar Al-Bayati
Balham boots and the team are always great and helpful. I've been coming to this boots for years. Recently I had an issue where my lens came off my glasses as one my kids sat on it. This has happened twice. They fixed it swiftly. Highly recommended. Nikki and the team were amazing.
December 2022 by L A
BEWARE OF PRESCRIPTION ERRORS FROM THIS PHARMACY:If you are having your prescriptions from this pharmacy make sure you check what you've been given before leaving the shop. Check the doses, expiry date of medication and condition of medication/boxes. ..On one occasion the pharmacy gave me double the strength of what my gp had prescribed, another occasion I was given 3 months supply of medication but some were almost out of date, two medicine boxes with broken seals, damaged tablet blisters (exposed tablets in blister).I raised the issue in person in the pharmacy with no joy. Pharmacist was rude and dismissive.Sent in complaint but got no where...there seem to be zero complaint process in place. All in all,Poor customer service, always very long wait for prescriptions with great potential for prescription errors. .Definitely won't recommend. Try the other nearby pharmacy if you can.
December 2022 by Susan Gilbert
Boots so reliable - almost always find exactly what I want - if not another nearby branch will have!! And always reasonably priced.
December 2022 by C. C. Callaghan (CCC)
Very helpful staff. Sad that some of the most supportive staff of the pharmacy team left.
