July 2023 by Kate Hawthorne
The Balham store in EE store was abysmal and they sent me to voda phone store as they could not be bothered to help me. The Voda phone store in Balham was very helpful. As an EE customer of over 10years it was really very bad service
February 2023 by Faye Gayle
Daniel who served me today was fantastic saved me so much on my bill and got me a great deal on my price plans. He was professional and knowledgeable about the products and offers. I have told all my friends to visit the EE shop in Balham
October 2022 by LC O
Worst Experience in a store ever.They are only interested in bringing new people on, anyone else coming into the store they would say that they are having 'technical difficulties' when actually this isn't the case. The manager 'Rihan' was extremely rude and made no effort to assist in the case.After an hour and a half waiting, I decided it was best to leave. I will now go through EE management with a formal complaint. Go to any other EE store if looking to buy a phone, the manager is extremely rude and not worth your figures!
October 2022 by Hannah Lea-Gerrard
We went to EE today to buy a new phone and William was great and very helpful. Excellent customer service. Thankyou William you are the best :)
June 2022 by Chris Hanson
Such a helpful shop. Don't waste your time with online services. Thank you Yacub.
June 2022 by Gabriel Tham
The staff were not very helpful and seemed very disinterested in serving customer!
April 2022 by Patricia Thomas
Worst phone shop experience ever.Went in for an upgrade, staff only interested in getting up you to sign new contract. Poor customer service. Let feeling underwhelmed. They even put the Sim card in the wrong way had to figure out for myself why I wasn't getting any service.Will not be going there again.
January 2022 by Paul Stephenson
Very good service and excellent customer experience..Especially Dan,Always pleasant ,Always have the time for you even if also tending to other customers,Always helpful...A Pleasure
December 2021 by samina qureshi
Very poor service from the assistant manager...only been there a week.. Shouldnt be there at all as was so unwilling to helThe sales advisor most importantly tired to be helpful and was helpful...
August 2021 by oz Darr
Dan and his team are very relaxed and helpful.Had an issue with my Uncles phone. The charger would not go in as it was clogged up.Rather then doing that they kindly cleaned it out for me saving me much time and hassle.They were very proffesional and polite on the phone as well which is more then you can say for most phone shops.Extremely grateful.Thanks
August 2021 by Sarah Firmston-Williams
I came in after having my phone stolen the previous week and needing to get a new sim card. The team couldn't have been more helpful, sitting me down to not only sort the new sim but also help me set up the phone and restore from back up. They also talked me through what i needed to know about the device including how easily it can break when dropped. they didn't hard sell but made recommendations that i really appreciated. It took a few hours to set up and they chatted away with me the whole time and were incredibly friendly. I so appreciated their kindness and honesty after what had happened and couldn't recommend the team at this store enough. Thank you again!
August 2021 by Colin Hugo
Joel was great! He really helped me get a good deal and answered all my questions effectively. People like him is why going into the retail store is better than self-service online. Thank you for all the help today!
October 2019 by Erik
Great food but pricey
May 2019 by amina nyman
Excellent, relaxed customer service! I've always felt uncomfortable doing business in EE stores, and this was my first really positive experience. As soon as I entered I was paid attention to so didn't feel ignored. I was professionally transferred to talk to another advisor after an introduction with a jovial and friendly first contact advisor. The advisor JOSEPH wasn't too official thus putting me at ease. He explained everything THOROUGHLY. He really put in his best effort to find the best options for me personally. The three EE customer service advisors worked nicely as a team, helping each other which was great to see. So the main positive factor was the positive atmosphere in there. These days it's not common to get this sort of enthusiastic and sincerely good customer service - and especially when you get it from young people I appreciate it even more!
February 2019 by Khijir Bakht
Staff are friendly I'm not sure if one of the staff misused my personal information