July 2023 by Jennifer Ma
Experience quite similar to someone else who left a review 7 months ago.All I wanted to do is to show an ID to sign a piece of form I received in the post to close my HSBC account. Staff at counter apparently can?t do this and there is only one staff member who can do this for us, I was asked to either wait or visit another branch. Counter staff said he should be back in 10 mins but still no sign of said person after 10 mins.Personally I don?t see why counter staff cannot verify the ID. This has increased waiting time for customers.
April 2023 by Yodchai Jaiporn
Machine stole my card for no reason. Staff unhelpful
December 2022 by Alex Mockridge
All we wanted is to show ID for an application. There is only one staff member who can do this for us and no one can tell us when he will be free so we are told to come back Monday or go to Tooting.Pointless waste of a trip.
May 2022 by Abdufood
Bad service as usual!!!
August 2021 by Mark Godowski
I've always enjoyed visiting this branch: the staff are friendly and down to earth; they work as a team, with Suresh as the key point of reference, and I get the impression that he has a big influence in setting the tone. He has lots of experience, steps in when things get complicated, and makes time for you on the day and will arrange a follow-up. The whole set-up is about friendly service and straightforward efficiency: very refreshing.
August 2021 by vera andrew
On 2 out of 3 recent visits the 2 machines dispensing cash took the customers' cards. My own card, which is a new First Direct one, was not accepted by the payin in machine, and the man behind the counter refused to help. A crowded understaffed branch with what is in my experience unhelpful personnel. Long queues to counters.
September 2020 by Ivaylo Ivanov
Frendly and professional staff - recommended
August 2019 by Eric Conway
Fantastic customer service
July 2019 by Martin Saunders
I had a problem with my HSBC Secure Key pad, as the old one's battery had died, this meant I couldn't do online banking.
November 2018 by Violetta Malcher
Bad experience; the money I paid in the counter didn't apear on my account. Could not get to the bank as they are closed on Sat and I am working far from Balham the whole week.
October 2018 by David Stevens
Be prepared to wait in a queue for 20-30mins. There is one staff member available during peak hours. I asked a member of staff if they had found a lost card. The man replied, you are going to have to wait for my colleague I am on lunch, abruptly.
July 2018 by Jelezaveta Orlova
Tried to pay in cheque I to my account. Member of staff shouted at me triple time asking what do I want to do. Gave me paper to fill in without any explanation what where and how. Rubbish customer service
March 2018 by Daniel Stevens
Be prepared to wait in a queue for 20-30mins. There is one staff member available during peak hours. I asked a member of staff if they had found a lost card. The man replied, you are going to have to wait for my colleague I am on lunch, abruptly.
This was an older gentlemen of Indian ethnicity, if you wish to identify him so that he can be trained accordingly on how to deal with customers.
March 2017 by Kenneth Melchor
Nothing but HORRIBLE costumer service. My accountwas blocked due to unknown reasons. Told by the horrible telephone banking service to go to a branch. At this branch I was told I needed to go to another bigger branch, due to a lack of personal. I regret having an account at this bank.
January 2016 by Daoud Himmo
Great staff here
