November 2023 by Alan West
No idea of the name of the person who served me but he had no charisma whatsoever.Maybe he was having a bad day.Then again none of the staff seemed that happy. Theycouldn't find one of the things I wanted, not unusual for a CEX store.
October 2023 by Jewel Miah
Worst customer service ever.I went to sell my I Mac, the lady was vaping in front of us with zero respect, (no vaping should allow inside the store)miscommunication on the price, should give us a clear vision on the process, the management should give training on the staff about the training and productworst experience everwill never come back at this store.
September 2023 by HAMMAD MOHAMMED
WOULD STRONGLY NOT RECOMMEND THIS PLACE!Bought in a pristine IPhone se2 to them, to a guy named BOGTAN, working at that facility. I have pictures of how it was before. He damages the sim card tray and even takes off the original apple stickers on the device and damages the sim card tray, then tells me that he will give me £40 less than I was supposed to get originally.STAFF WERE REALLY UNHELPFUL and didn't even provide insight on how to go fix this.
August 2023 by Caesar G
Went here last week to buy a game I?d been looking for. The all staff was very friendly, especially the manager. She helped me at every point during the purchase. Going as far as recommending some great titles I hadn?t tried yet. Walked out with 5 games ?, but very happy with all of them. Thank you very much everyone. 100% See you all soon
August 2023 by ily Stefan
They didn't let me sell my item because it was "damaged" even though there were no issues with the quality, The prices came out extremely low and the tests are inconveniently long.
May 2023 by Victor Dykes - Fakolujo
Good price range to suit your pocket. Knowledgeable staff
April 2023 by Ahmed Abdulslam
I bought a phone from them and returned a phone within two days. I want to get my money back by voucher They said we can't return the money by vouchers. They said you can get just exchange the phone
March 2023 by Matt Trammel
So my phone was stolen and this appears to be where it ended up. Just want to talk with someone, but email, phone, aren?t working. Gotta do better
March 2023 by Nathan DS
Over-priced products, poor service, rude staff. First how are you going to sell the PS5 for 480-565 second hand when curry's has the device in stock brand new for 449 -579 with two games new?Second how am I going to walk into your store looking for assistance and I'm ignored the whole time I am in the store?Third, when I do finally get to speak with a member of staff why are they so aggressive and acting like they are better than you and you are wasting their time?Forget this over priced store went to currys and picked up the PS5 for less with a new game and brand new. Never going back to CEX.
December 2022 by FMS Arrma
Horrible experience @Barking.Having shopped with CEX for over a decade, this was the worst experience to date. From trying to buy my item at a lower price than advertised despite it being well looked after, the 'tester' seemed intent on not taking my item after the store manager overrided him and told him to buy it from me at the regular price.The tester literally nit picked at tiny things then decided 'it's faulty' after the manager left, then colded handed everything back without making eye contact or further communication.I normally don't leave reviews, however there seemed to be an insidious prejudice with this 'tester', as soon as he saw me so you can draw your own conclusions. I will follow up this review with a detailed complaint to CEX head office, however shoppers need to be aware of potential prejudice with this particular staff member at Barking.
December 2022 by jada more
Come in today with headphones lady took few mins not no hello no good morning so not a great morning approach she hand checked my headset did not connect did not check anything online via model number or serial run her hands over it to tell me it?s fake and to go cash converter they would take it from you wich confused me as I was told cex was meant to be good from a friend but I jumped the buss to ilford and Dalston cex and both men working there quoted 52 pounds and 77 on voucher I even went to cash converter in Stratford and spoke to a manager who did back ground checks and verified it was originally and said sorry I had to travel so far to just verify my headphones never coming back I recomend ilford cex or dalton or even cash converts they offer a buy back service are so much politer and friendly and understanding to cost of living amazing cex staff also in ilford please be aware! I have six years customer service experience a smile and hello can go so far on a rainy day!!!
October 2022 by Esther Gbogboade
Went into store to trade in 2 items for voucher price 2 days ago and still have yet to receive the voucher! I do not have the time to make the 1hour journey it takes to ask to be sent my voucher.And of course their phone number doesn?t work
October 2022 by Pamela Lilley
Took a monitor in, got told they are only doing bank transfers which is no good if u need cash fast, if anything cex ilford is better then barking, also took fire sticks in and got told they don't work, the tester tried them on his phone, took them to ilford branch and they worked fine
September 2022 by Kat Wood
Best CeX in the area by far. Staff actually seem interested in technology and care about what they do, unlike a lot of other ones where the staff are plucked off the street and have no clue what you're giving them to sell.
August 2022 by muhammed bazil
The staff behaviour makes me very disappointed.very arrogant behaviour even after I bought my stuff from them.unsatisfactory