August 2023 by Nathan Kirkman
I was served by the Mauritian/ Indian boy with a wanna be mullet. He was ever so kind and made such a good drink. I ordered a flat white and it was lush. It came with a pretty pattern which he put his whole body into making! An absolute darling, I will be returning.
August 2023 by Caitlin Rutt
Received amazing customer service from the white, dark haired barista. He was very friendly and made the best strawberry milkshake I?ve had in a while. Definitely recommend and will 100% be returning!!!
August 2023 by Marco
A few weeks ago I was served by dark skinned kind young chap with bushy curly hair) his coffee was truely amazing, please give him a bonus and increase his pay!!
August 2023 by Leah Todd
wait an incredibly long time in the queue, to then be met with the wrong drink and a horrible attitude from the barista. didn?t get his name unfortunately but was a white man with dark hair. this man should not be in a customer facing job. gross behaviour.
July 2023 by jas levell
quite overpriced & slow service (not ideal at train station) but still nice coffee!
May 2023 by Demorville Alexander
I went in today to get a coffee from my 3 app. The barista ( white lady) who served me was so so rude. She barely acknowledged me when I asked about the discount, never told me to scan my app and barely even smiled. She handed me the coffee without saying thank you. My friend who accompanied me was served by the black barista who was perfect. While explaining to the black barista that the other barista had been curt, the white barista kept on going back and forth with me and didn't even offer an apology. I will never patronise this Cafe Nero Branch again ! I only gave two stars becaue of the pleasant black barista !!!!
May 2023 by Ewan Morgan
Hollie was a amazing and Debbie looked after me so well! 10/10 would recommend
March 2023 by Melinda Sergio
Long queue. Why can´t they add more staff?
February 2023 by Nimesh Winstanley
Just been made a large hot choc, which is under filled for a large and as a result is way too sweet. Disappointed
February 2023 by Ecaterina Kate (K98)
Every time I get to London I like to have a hot drink in this Cafe. Nero Cafe has something special.... With an italian ambiance reminds me of my travels in Italy
January 2023 by suzi sweet
Had a ?salted caramel and pistachio frappé crème?. The most disgusting drink drink ever ...4£wasted in the binWho even does that it was literally cream and ice without no flavour whatsoever.
January 2023 by RR
Okay but no seating place, had to siton nearby station bench.
January 2023 by Luca Madrigal
A horrible place with the worst management! Last time I came here, I waited in the queue for over 15 minutes even though it wasn?t busy. There was only one member of staff serving although the other till was open and another staff member was using his phone behind the food thinking nobody could see him. When I finally got the chance to order, I was served by a European chap who seemed very angry and cold (no acknowledgment whatsoever that he heard my order)- he certainly didn?t want to be there at all. When I requested my vegan roll to be heated slightly, he put it in a grill where a BACON ROLL was already being heated and dripping bacon grease. I pointed this out to the man and told him I was strict vegetarian and all he did in return was roll his eyes and tell me that this is an express and if I want that kind of luxury I should go to a store instead. I then asked why there were 2 separate grills and why one had an vegan tag on it if they mix everything anyway. This is when he flipped out and refused to serve me any longer. I asked to speak to the manager about this, a red haired woman who I felt was being very passive aggressive and condescending when telling me that when they?re in a rush they mix their food grills. Funny thing is, there was only one other person there when I was being served?..definitely worth rushing for, especially seeing as half the reviews are complaining about their slow service. Don?t recommend this place at all.
January 2023 by Ellen Olaore
Amazing service, staff work really hard within the busy station. I ordered a oat Mocha and it was really good?
January 2023 by Debbie Fernandez
Amazing baristas with very fast service ! Was waiting for a train and had 5 drinks made in less than 3 minutes ! Wonderful team always get my coffee of top standard and always appreciate their hard work ( considering they are the only coffee store open at 5.30Am! and sometimes close as late as midnight! ) and I always leave a tip to appreciate their work!
