July 2023 by Google user
Whilst in H\\u0026B served by Toliha ( a guy ), was very patient, kind and helpful. He even showed us where the collagen was when we couldn't find it. On the day we went, he gave us a reward for voucher for discount. It just made made my day.\\nThank you Toliha :)
April 2023 by Judit S
Great customer service. I was served by Naina, she was very patient, and helpful with each customer on a busy Saturday afternoon. Her kind attitude just made made my day.\\nThank you Naina :)
April 2023 by Sutherland Millar
I have been a HB customer for many years and left good reviews regarding staff and products. See my review a year ago for Brighton HB. Unfortunately today I visited the Angel branch and one of the assistants told me HB didn't have the product and try online. Felt fobbed off so asked another assistant who looked it up then confirmed they would have it back in on Wednesday.
April 2023 by Kael Cockcroft
A fantastic branch. It?s not my closet option, but I often travel here especially for the great range of stock.
December 2022 by Marilu Natsi
Great customer service! Akash was super knowledgeable and friendly. I went in to get one product and ended up going out with a whole new and enhanced daily supplements routine.
October 2022 by Alan Smith
Was just kicked out of H&B for the first time because I had a dog with me. I?ve been in many times before with my adorable little maltipoo who is very well behaved and never had an issue. I have no patience for stores with senseless ?no dog? policies. I?m sorry to say you?ve just lost a customer.
October 2022 by Rachel Grey
First time in this upper street store staff was very polite, answered all my questions even got certain things cheaper the actual price,
July 2022 by The Crauzl
Kind staff & good choice of nutrition for lunch.
June 2022 by Kim Mouzouros
Always reliable with their stock ?
January 2022 by P S
The manager (Asian man) is horrible. Rude behaviour. The staff are always welcoming but that guy is awfully rude !!
December 2021 by Sam A
Felt quite uncomfortable. The staff kept coming and standing RIGHT next to me, practically touching me and seemed to be faffing around with the stock, but not stocking or doing anything really. They could have given me some space seeing I was reading labels and deciding what to buy. There was an older lady who clearly needed help but they pretty much avoided her and decided to (seemingly) give me all their attention. If you can, just buy online instead.
November 2021 by zainab zendegy
received was great service by young lady called Nina she?s the assistant manager. I appreciated having everything explained to me and developed a deeper understanding of some of the issues I'm having with my skin. Afterwards She not only gave me recommendations for products but also offered to evaluate the current products I'm using! That is above and beyond service.Excellent! Easy to communicate with and very responsive. She was prompt and professional.
September 2021 by SG
Extremely aggressive, argumentative and rude store manager (Harun). Uninterested in serving nor checking for products. Haven?t shopped with H&B ever since (Feb 2021).
August 2021 by Ankita Jadvani
Extremely rude woman (Asian) looks like she was doing a favour when it was buy one get one for a penny. it's Holland and Barrett having a sale and where it's says you can't exchange or refund if you bought it from buy one get one for penny sale ? Don't know why she was getting angry and annoying with customers. I go to local Holland and Barrett and amazing staff always helpful. Avoid this shop
August 2021 by Maria Fiorella Brancato
Twice I been there, today I decided never again. The guy was not polite, I been served with no attention, no engagement . He was stocking the products and he had to interrupt , and he was quite rude, as I am disturbing him.
