June 2023 by G Gammalliere
Not nice atmosphere!
January 2023 by sara t
Customer service is really poor. This was my first time having made a purchase with LK Bennet but it will definitely be the last after how my return was handled in the shop. Real shame that a high end brand doesn?t have the exceptional customer service you would expect for such a label.
September 2022 by Resident Adviser
The shop assistant went to great lengths to assist me in buying my trousers which were available in another store. Very exceptional service from the tanned woman with a middle parting.
August 2022 by Joanna Dabrowska
Bigger than the one in Hampstead, plus much more clothing items. Friendly staff!
June 2022 by A A-H
I ordered a dress from them. I had to send it back because it was too small. I went to the Saint Pancras shop and they told me how to return a web order. I have been doing this for more than 17 days and I have no news yet the mail tracking shows that the return of my dress has been received by them. No one answers my various emails. No refund either.11.05.22I tried again today to contact them by phone and email. No one is answering me. I have returned a dress worth £449 LK Benett are not refunding me despite my various complaints since 27th April! Pippa in customer service does not answer my emails either. I strongly advise against web ordering as the after sales service is nil. I have all the evidence that they have received my dress. My advice is to stay away from this company.
May 2022 by Anissa A-H
I ordered a dress from them. I had to send it back because it was too small. I went to the Saint Pancras shop and they told me how to return a web order. I have been doing this for more than 17 days and I have no news yet the mail tracking shows that the return of my dress has been received by them. No one answers my various emails. No refund either.11.05.22I tried again today to contact them by phone and email. No one is answering me. I have returned a dress worth £449 LK Benett are not refunding me despite my various complaints since 27th April! Pippa in customer service does not answer my emails either. I strongly advise against web ordering as the after sales service is nil. I have all the evidence that they have received my dress. My advice is to stay away from this company.
July 2021 by Katia Dallafior
Great shop, fantastic quality clothes and footwear and friendly service.
July 2021 by Valentina Urbinati
Absolutely rude staff!
July 2019 by Sophie Norman
Nice shoes but the service was prohibitively slow - myself and another lady were waiting and I just had to leave as it appeared sheâ??d been waiting some time and hadnâ??t received shoes in her size. They seemed understaffed, especially for a train station store where customers need to get through quickly as theyâ??re often in transit.
June 2019 by Rpiliaton Dev
Well.... I always feel that the staff does not want to have customers in the store so they can finish their conversations... sorry but true! I dont go there anymore..
February 2019 by Qianqian Liu
Very friendly and helpful staff, good products. You get good discount after New year.
January 2018 by Scarlett Acar
I have been to store on Friday and Sunday , even they were really busy but I found the staff very kindly and excellent service. Specially thank you so much to Asma , she was very kind to look another branch for my shoes size. And she found it for me: many thanks , I definitely will go back again.
January 2017 by Jenny Grimm
What a stylish shop ! Yes a bit expensive , but a fantastic selection of all things a girl could wish.
September 2016 by Mahedi Islam
Went into the store today for a quick vist for my mrss. Soon as i approached one of the ladies she had blond hair. Gave a look to another colleage of hers asif if i was some theif. I came in a suit and find that was the shittest experience ive ever had from any sort of shop. I will call l k bennet head office and take this further. Worst shop in the world will definately tell people never to shop at kings cross l k benney ever again.
