December 2023 by Leza Salmon
I asked rep Lilly to pay my credit card bill via a transaction in store. I made this very clear at the cash desk and repeated it several times so there could be no misunderstanding, only to find out days later that she did not pay it, and now my credit card bill is very late and could incur late fees.I made a complaint and the manager was more interested in winning an argument and denying that his rep had done anything wrong than actually looking at the evidence being presented, plus he also blamed me for the issue, effectively calling me a liar because rep Lilly said that I did not ask her FOUR TIMES to pay my credit card bill. Dealing with the manager was extremely unpleasant.
December 2023 by Nathan Joseph
Very poor customer service. The lady (shereene) who served me just now was pretty rude from begining to end, theres a pressing need to train the staff that serve customers.
August 2023 by OUBS11DS
I love this toy shop very much and i would reccomend to anyone who loves cool toys! The staff are very friendly and the sevice is great!! I used to come here a lot each time I was around in Eastbourne to buy some vex robotics and meccano as i love building them!!! But after a while there became less and less of vex robotics I was really sad at the news and would wish a lot for them to come back... In conclusion it's an amazing toy shop, Best in Eastboure!!!
June 2023 by Sue W
Unfortunately the branch manager is more concerned about ?winning? an argument than customer service. I gave very helpful feedback about poor customer service in the branch but the manager was not in the slightest bit interested. He just wanted to be ?right?. Horrible branch. Avoid
June 2023 by Debbie Melvin
This branch of Nationwide is amazing. All the staff are so helpful and caring and courteous. They have went above and beyond to help me. Nothing has ever been too much trouble.Thank you all
March 2023 by cheryl simmonds
Lovely staff always welcome and willing to help.
February 2023 by amber turnbull
i had to go in multiple times to deal with credit card issues and verifications, they were all incredibly understanding and kind and made sure i knew i wasn't being a nuisance by popping in every day haha. the lovely branch manager (i can't remember his name, apologies) was especially kind, he made sure i was okay and sympathised with me for having to jump through so many corporate hoops to deal with my issue. the place is also very well kept with convenient services available. one of the better nationwide branches i've ever been to :))
February 2023 by vanessa veiga
Thank you Isac and his manager for helping me out today!
November 2022 by G
I find the staff polite, friendly .I prefer NationwideTo a number of banks .Manager always has time to have a friendly chat. Now where do the Managers be at other banks
October 2022 by Norbinski
Lovely stuff, terrible service customer support from the company side.it wasted 30 min of my life by ONLY waiting!!!PLUS blocked my cards and put me into a terrible situation being unable to do my shopping and pay my bills. ?
October 2022 by Alex Mosley
Excellent and efficient staff who helped me close an old account quickly.
August 2022 by Pete Stoneman
Shut at lunchtime on Wednesdays and closes at 4:30 throughout the week. They really make it difficult for anyone with a day job to use their services.
July 2022 by G M
I find the staff polite, friendly .I prefer NationwideTo a number of banks .Manager always has time to have a friendly chat. Now where do the Managers be at other banks
June 2022 by Mory Safi
very rude staff asked me to leave the branch because I insisted I needed to withdraw only 6k from my own account
April 2022 by Arash Afsari
I went to this bank, the manager of that branch held my personal card reader and said we do not have it in the branch and we need it, but I got it from another branch. The manager told me that three days later a device will be sent to your address. We post but they were not honest and it was not sent to me. I needed my personal card reader
