December 2023 by Alysia Wanczyk
We ordered a few pizza's for son's birthday, but they never arrived. Never called. Nothing. We call every day to talk to the manager and arrange a refund but he's "never in." Waiting over a week for a refund that doesn't appear to be coming. AVOID AT ALL COSTS - at least for delivery.
December 2023 by Vadim Turilov
I made an order for collection, and automated updates still showing its being prepared. And despite the store have my phone number no one called.I have waited for over an hour, until called the store asking for my order status.Jus to find out it was already prepared ages ago, and. O one even cared the contact me or update the systemWhy are you having track my order of it either not working or no one seems to care to updateWhy have I paid 50 quid and know need to eat called pizza
December 2023 by J K
Gave them a few chances, order delivery online and no recourse for incorrect items. Which has happened both times, told them in person if they keep making lower quality compared to other papa johns id leave a review, well here we are
November 2023 by Sergio Garcia
The pizza box arrived smashed, half of the pizza didn't have ingredients because they had fallen into the other half. I ordered two different types of pizza in each half and ended up being all mixed in one halfEdit: At least they compensated me after I complained, might have been a problem with that driver in particular
October 2023 by Pareesay Kamal
Something has definitely changed here because it used to be much nicer and the pizzas used to be much nicer 2-3 months back. Maybe management or staff is new.
September 2023 by Rosalind Rooney
Love the American hot, always good deals for
June 2023 by 41414663 41414663
Staff are friendly and helpful. Lovely food and the restaurant is beautiful
May 2023 by sekouba Condé
Best Pizza Express I've ever been to. Food was delicious, and the staff were absolutely amazing.
March 2023 by Chrissie Tuite
Pizza was dry and cold due to it being half hour late as the driver got lost. He was new, so forgiven. Had to eat it as we were so hungry. Garlic bread was burnt, couldn?t eat that. Called Islington branch, I was very polite. Was told it was because they were busy ? so my question was do you not have quality control?? Wasn?t offered a refund for the garlic bread, but offered extra when I order again, however we are on an overnight stay in London so that wouldn?t work. I politely asked that they quality check their food before letting it out the door. This is the worst papa johns we have ever had, we normally enjoy them, it?s put me off ordering again.
January 2023 by Mateo Wirth
Ordered pick up and had to wait 20 minutes past the pick up time to get my order.
January 2023 by Mahrez
I have ordered few times it was ok,Today the pizzas came just about warmish, the garlic bread burnt, the topping was not what I ordered even though it's not their fault is the stupid website, I won't be ordering from papa John's for sure, I forgot to mention the ingredients were half cooked,,
January 2023 by Ufoarthoe
Placed an order at 22:04 on the 24th of Dec at the angle store just to find out they closed at 9 pm and took my money. This is crazy! In future don't expect orders and have people waiting for the food to arrive
January 2023 by Zsazsa Brown
AWFUL SERVICE- gave the wrong order, chicken was NOT COOKED , burnt order and have not given me a refund I was promised to receive OVER A MONTH AGO
January 2023 by Daniel Lim
Had to remake my papadia because the server had forgotten an ingredient. Ensure your order is correct!
December 2022 by Phoebe Lourdes
If I could do 0 i would. Absolutely awful customer service. Called multiple times to ask where order is. No reply after being told it will arrive warm. Said delivered for about 10 minutes and when pizza was received it was clearly reheated and pretty disgusting. Avoid completely and don?t waste your money!
