November 2023 by Fatima Abushamma
Staff, Alisha, Ali and Owais are always efficient, friendly, polite and helpful. Thank you for keeping this long standing post office running smoothly, we truly appreciate all the efforts made.
November 2023 by Zoe S
This post office is a game of two halves. If you?re lucky and are served by Owais - it?s great! He?s funny and helpful. However, the lady who works on the other till is very difficult. She?s not helpful and can be a little rude. I?ve not enjoyed my encounters with her and I?ve seen other clientele also struggling. However, again, Owais is lovely!
November 2023 by Jeffrey Ingold
Owais was incredibly helpful & generous with his time in helping me send a package. Helped me put everything together properly and make sure it was going to the right place! Very kind and thoughtful
November 2023 by Rafaela de Ascanio
Alisha is absolutely lovely. She helped me do my baby?s passport which was super awkward cause he was so little. She double checked the picture would be approved on the website. Thank you for being fab and friendly!
September 2023 by Victor Boboc
Your staff must be trained properly on they duty?s they don?t even know to speak english, they make up they own rules? Or they follow the Post Office rules? Today i went there to withdraw some money, the guy was on the desk doing nothing just looking at the wall?s, i went there and he ask me to go on the go and wait in the line, in the line was more than 8 person waiting with parcel and different things.Why should i wait 15 20 min to withdraw because he was looking at the wall?s doing nothing.Was a indian guy, 30-35 y old.
September 2023 by PRIYANK VADGAMA
OWAIS Support was the best I ever got in UK post office. Very supportive and helping nature.Thank you so much for guiding in a professional way.
September 2023 by Aaron Hoffman
Alisha was so helpful in checking and sending off my UK passport application. The overall experience in this branch is always friendly which I appreciate!
August 2023 by Kim Caldon
My regular every day post office for all the many parcels I send. Staff there are helpful friendly and knowledgeable. Happy to recommend them ????
July 2023 by Ryan Lafferty
Owais was incredibly helpful and helped me send letters both internationally and locally with ease. Will definitely be coming back for all postal needs
July 2023 by Bebe Bayford
Had tried to get my DBS form verified repeatedly and was unsuccessful every time until Alisha took the time to type out the numbers from the barcode to make sure it went through. Without her help I would have had to restart the whole process from the beginning.
July 2023 by Georgina Marshall
I went to change up a postal order today and the behaviour of lady behind the counter was shockingly rude, she was completely unhelpful, did not have correct information and when I questioned the wrong information she was giving me. She had a really bad attitude and told me to go to another member of staff at another till. I was a bit confused as I was not one bit rude or confrontational with the lady.When I went to the other till the lady there was kind and helpful and I believe her name was Naheed. She solved my issue and was very polite which for whatever odd reason the other member of staff would not and she seemed to have such a problem with serving me. Working in retail in my younger years I understand it can be tough so I am aware on how I talk to people and in every day I am very respectful to people and I am very disappointed that someone thinks they act in that way especially when providing a service to the public.
July 2023 by Stephanie Oliver
Owais is always so friendly and helpful, I feel confident that when I send a parcel from Essex Road Post Office it will be an easy transaction.
July 2023 by Solange
I wanted to send my passport. Alisha was very helpful sending and doing all the process for me. This is the first time I've seen her and would like her more here as the post office is my local l.
July 2023 by Phuong Thach
There really should be an option to give no star ratings at all. The service here is abysmal.I've come in to return two packages. The email given by the supplier (Quiz Clothing) has stated very clearly in the instructions to either print out the label or SHOW THE BARCODE/QR at the chosen drop-off point. I've chosen to do the latter.A staff member proceeds to tell me she doesn't care about what's shown in the email and that I need to send the label to their printer on-site. It would have been helpful if she actually told me what the email was or where it's shown. I returned my other package, and proceeded to ask another staff member. She then shows me I need to send it to the email shown on a sheet plastered on the screen at her station.Once that was done, I had to wait again. I've come to her station again and she then hands me the label on an a4 sheet. I had to purchase a whole tape for £2.99 just so I can stick the printed label and then return my package? You obviously have the capacity to give proper sticky labels as I was given one to return my other package. So why was this any different?I was in there for 40 mins.Poor service, rude and condescending. Don't assume that people understand how the process works and have a little more patience and understanding. People only come here for convenience, but I'd rather travel to another branch in Upper Street. I'd advise others to do the same.
May 2023 by Jeremy Pollard
I was using the post office today and had a couple of issues posting an international package. The person serving me, Alisha was more than helpful. She offered me choices, was patient and made my experience easier and enjoyable. Very professional employee.
