November 2023 by Fion Lau
Worst customer service. Rude and unfriendly staff. Would be negative stars if possible
October 2023 by Anonymous
Charith was SO rude, arrogant, and unprofessional when dealing with Evri parcels. I was the second client waiting in line, but he let customers behind me do the check-out first, and it was all because he thought I was not being patient during the wait. I swear to god, I had done nothing but wait quietly before he said those rude words. I felt absolutely innocent and confused for being condemned by him, let alone the fact that his job was to provide nice customer service. In the end, I finally got my Evri parcel tackled after waiting for another three more clients. It was such a waste of my time and a TERRIBLE experience at Tesco.There have been quite a few complaints about this cashier, Charith, on Google Maps. Those comments have been on it for MONTHS, and the majority of them are written by Asian customers, showing that Tesco has no care in improving customer service or providing a non-racist environment in London.Next time when I need to buy groceries, I may consider not going to Tesco in regard to today's HORRIBLE experience caused by Charith.
September 2023 by Elena Panagiotopoulou
My card was not working due to a technical issue with my bank and I had no other way to pay. One of the Tesco employees offered to buy me my sandwich and I am very grateful and will certainly be back to pay him back. Wish I could give more stars for the kindness and generosity!
August 2023 by Marcin Orzechowski
Everything was good. It?s clean in here. The service is kind and professional.
July 2023 by R L
I have never experienced such terrible customer service before - this can only be said for one gentleman that works here, who from other reviews, I believe is called Charith. He is incredibly rude and obviously not trained in handling people. As a customer facing business, Tesco please provide some training for him!! I don?t understand how this hasn?t been addressed yet?
July 2023 by Nicole Ma
Unfortunately the till person?s attitude is bad :( we found it difficult to scan the club card and the cashier did not offer help but cold comment.
July 2023 by a ldt
Charith at the checkout needs some lessons in customer service. His attitude was awful. So unhelpful when trying to post an Evri parcel. Seems like I?m not the only one to have that experience, from reading previous reviews.
June 2023 by Costel Mititelu
Stop forcing people to get another QR card (aka club card) with this prices.The difference is quite substantial.Wake up people
March 2023 by priscilla yanet ticlla castillo
Tonight I experienced for the first time a bad customer experience in this shop - I believe that the cashier is indian , completely rude and arrongant! Such a shame considering that the rest of the staff has always been great with me
March 2023 by Mujib Miah
I just try to go there for shopping, why do they not stick to the official time ie if they say it closes at 11, why do they close at 10.55 for example . The managers need to look into this matter and HOPE it will be sorted in the future.
February 2023 by Janelle Wu
Absolutely horrible customer service. If I can given 0 star, I would. The cashier Charith is absolutely rude, aggressive, has zero respect to customers. Unbelievable that Tesco can tolerate such attitude.
January 2023 by Christina xie
I was going to the self checkout machine but the guy with beanie insisted me to go for his checkout. I asked why but he didn?t respond. Then very coincidentally, he charged my reduced item as the original price, and thankfully I discovered that. Guess I was being targeted by the staff so that?s why I always prefer SELF CHECKOUT.
January 2023 by Ken Thoughts
Hi, Just Sharing Experience using the Ulster Bank £10 Note.20:40 10/01/2023Im Trying to buy some food and the Man with @?&$%?#?¥ FACE reaction told me that ?We Don?t accept this kind of money?Even after explaining that its a sterling pounds.
January 2023 by Xiuting Yang
Rude Indian cashier staff with reseeded head. This staff is very rude, a horrible experience.
December 2022 by #MindSetReset Kingdom Perspectives
My experience with the staff in this Tesco has been pretty positive. They have been friendly, helpful and cheerful. I use it often as I work close by. I do agree the back of tills are often full of parcel, however, I use this service to drop off and pick up parcels, so I'm grateful they offer this service. Overall, I have always received a decent service. Thank you Pentonville Tesco staff ??
