November 2023 by Daniel Scott
This is a great spacious building, but it feels really poorly managed. A feral, distant relative of Waitrose.At 12.57pm, right in the middle (or beginning?) of the lunch rush, this was the state of the sandwich section. As well as being severely under stocked, it was just a disgusting mess.The tills had the usual long queue, coupled with the usual 25% of self checkouts being out of order. The ?traffic controlling? done by staff at the self checkouts needs a review?. It?s like being shouted at by aggy airport security staff. I don?t need that in my lunch break, hun.Do better Waitrose. Granary square needs you to do a lot better.
November 2023 by lucy conley
Extremely rude lady at express checkout today at 15:45. Very patronising, sarcastic, and put me down in front of my whole family, this was completely unprovoked and unnecessary. As a high regarded shop such as Waitrose I was really upset with this experience.
October 2023 by Dalia Halwani
Honestly, this is probably my favourite Waitrose. The staff are incredibly friendly, and happy to help you with anything!However , I want to give a special shout out to the bakery team - specifically Sarah and Ali. Everyday when I come in, they are always there with a smile on their faces, and I just know the baked goods are going to taste excellent whenever they?re around!They are incredibly helpful and patient when helping me choose what breakfast pastry I should get that day - even when I?m being extra picky!The bakery has such a lovely environment because all the staff are so lovely
October 2023 by B C
Just now, a staff member at the self-checkout yelled at me, saying, "This till is not working; you should not use it." However, I had already checked all my items and successfully paid. It's not my responsibility if they want to manage the customer flow. I felt judged and critiqued without any valid reason. This is the worst customer service I've ever experienced at Waitrose. I hate it when someone acts as if they're my boss, even though I did nothing wrong.
October 2023 by kanan m.
The security guard here suddenly came up to me and told me I had to leave?I had put my backpack down to make sure my wallet and ID was with me. I wasn't blocking any aisles and I had my backpack on the floor for less than a minute- the store was not crowded in the least.He then could not explain to me what the problem was in any sort of coherent sentence, and shook his hands at me, repeatedly telling me to go?... I was shaken and confused so I put all my groceries back and left, as clearly I was not welcome in this store for a reason unexplained to me.It was extremely bizarre and I have no idea why he would feel compelled to do this...?It was almost closing time so I didn't want to bother any of the busy staff about it,but I won't be coming here again as I do not wish to be harassed by this store's security again when I am trying to just buy groceries and go home. Don't understand this treatment.The lady who works at the cafe here however is very sweet and I do like everything else about this supermarket so I am disappointed that I no longer feel comfortable shopping here anymore.
September 2023 by Andrew Thompson
Sat outside with a little Waitrose refreshment pack, waiting for the train.Lovely staff and a well presented store.
August 2023 by Ana mireya Bustos
10/10 customer service.. Great coffe and Great pastries. The Cafe area has a really peacefull vibe, it is my Favorite place to sit and have a coffee in london.i would Highly recommend:)
July 2023 by John Donne
Wanted to buy from the sushi counter, later in the day, which was unattended and lacked the soy sauce, wasabi etc. Asked a Waitrose staff whether possible to procure said items. "Different company" came the reply, nothing to do with them (apart from the counter being within thenWaitrose store, the sushi purchased at the Waitrose checkouts). Extremely poor form. Had to make do with a sandwich from the fridge. An ostensibly gourmet salt beef and mustard mayo' sandwich, at an eye-watering £4.50, suffered alas from the usual fridge sandwich vices such as stale lifeless bread. However, this was appalling at various other levels. The sandwich displayed a misleading amount of filling: in the centre appeared decent, then towards the middle it tapered off until there was nothing near the crusts. Not that it would have made a huge difference. Despite a dizzying array of ingredients, the only discernible flavour came from the pickled red cabbage. Spend your money elsewhere.
July 2023 by ZIYI Xu
The cafe is really good and taste well. The environment is very comfortable. Sarah is really nice and warm hearted. The whole process was very enthusiastic and patient, and provided a lot of food introductions.
July 2023 by Sara Navabi
Had great time at the cafe! Had a a lovely toasty which I definitely recommend. Staff were also fab, had chat with Sarah who was so kind! Will definitely return!
July 2023 by Milo Hickey
Sarah A. helped me at the Cafe Bar. She was an absolute delight to chat to, even showed me that the pork and apple sausage roll was on sale. She just started working here but it doesnt feel like it, we had a lovely conversation as my roll was cooking.
June 2023 by Amir Kochek
I?ve lived in the area since before this Waitrose first opened. It had always been a pleasure to shop here, with good quality products and excellent customer service. Over the last couple of months, there has been a marked decline. The fruit and veg section is mostly barren, over two thirds of the cheese section is empty. You used to almost always be certain to find what you were looking for, now you?ll be lucky to clear half of your shopping list. It really is a shame, and I hope corporate put some effort into returning this store to what it used to be.Edited the review to include some photos
April 2023 by Mr Charles
Great shop with great staff.Security is a bit of a jobsworth.Only downfall for this place, like so many others is the companies reliability on self service CARD ONLY machines.A lot less staff operated tills.No cash taking machines, which leaves the 1 open till, with long ques and a much longer wait as this also serves cigarette and lottery tickets.With that being said still a great shop with a wide variety!!
April 2023 by Yolanda Ortiz
If you're looking for a place where to find the whole packet, then come to Watrose at Kings Cross, next to Saint Marcos Art College. Easy to access to elderly and disabled people , plus facilities.Lots of coffee shops , restaurants, places to sit down and enjoy the beautiful sunset,(it means if the weather help), while drinking a cap of tea or a glass of wine inside Waitrose or any other around. So , not all of us have just to go shopping , it has more than others nice,safe and secure sectors (areas).
April 2023 by SJ
Some staff are helpful, good sized store. Definitely need to improve on sandwich-sushi-salad-grab to go stock levels. What happened to the gluten free sandwiches? Please cater to the food allergies again Waitrose :)
