January 2024 by Naoual Daanoune
Fresh croissants ?
December 2023 by Alina Mihaela Manucu
Very nice atmosphere, thank you, Jorge, for the great service.
December 2023 by Karen lizeth
I came in at 6:15 pm, the store closes at 8:00 pm and I asked her to eat in and she said we are not serving eat in anymore. They closed the way to the back seating area with chairs even though the people were still seating in there. The place was dirty, the service was terrible and the employees have 0 sense of urge; they need more staff as well, they seem to be overwhelmed.
December 2023 by Riti Sharma
Special thanks to Safia and Alfred who made drink perfectly and were ever so accommodating! Excellent and professional service.
November 2023 by Little Cub
Absolutely filthy dirty place with staff who don?t give a monkeys. Toilet also locked and broken. Avoid this place at all costs.
November 2023 by Janet Foley
Terminal 5 Caffè Nero is a great place to plane watch while having a coffee, the one in the departure areaWheelchair accessibility: The whole cafe is wheelchair accessible
November 2023 by Nelson Silvestre
Hire more staff, if you can?t, just reduce the opening hours, the poor girl that just served me was clearly overwhelmed with the amount of costumers and she was the only team member, bless her! Shame on you guys!
October 2023 by Takouhi Minassian
Very run down cafe,unhygienic,toilet "out of order" for months. NEEDS improvement! Should be visited by hygiene control!This was in the past one of the most reliable,clean and pleasant cafe.They kept it nice and clean,lovely classical music and amazing service GONE!!!!
October 2023 by Mr Ray
I was served by Gena. She welcomed me with a smile, service was great and my Latte was banging. Thank you Gena!!
October 2023 by Efe Gee
Bought a pistachio mousse cake slice but was distinctly underwhelmed by it. Certainly not worth the £4 I paid for it.
September 2023 by Hope Wilson
Lovely service from Gena, a really friendly barista that helped make us feel welcome. Had bad experiences with this shop before, so am grateful for a good one!
September 2023 by Aggie Niwinska
I?m so angry! This toilet has been out of order for a long long time. Staff are very rude. They want you to pay to even use their toilet when I told them I have bladder problems and not everyone has money to spend just to use the toilet, being located in such a big station and being the only toilets near and having them out of order and also needing to pay for them if they are in use is ridiculous! I am FUMING
August 2023 by Sarah Ratcliffe
Worst cup of coffee I?ve had in a long time. Expect better from Cafe Nero
August 2023 by Sophie Skye
It was my first time visiting this Nero, conveniently located within walking distance of Clapham Junction station. The staff were friendly, and the service was great. We enjoyed the THIS Plant-Based ?Sausage? Ciabatta, which was freshly tossed and ready quickly! The coffee was spot on, and the cafe was clean, accessible and comfortable. Would visit again.Vegetarian options: YesKid-friendliness: Spacious seating and room for push chairsWheelchair accessibility: Ground floor cafe no stairsDietary restrictions: Vegetarian and vegan options
August 2023 by Zoltan Veres
Croisan was soggy caffe was medicore. No smile no hello bored service.Used to like Nero. Its not the same as before. Will prefer choose any other cafe around where costumer wellcomed and respected.
