November 2023 by Evelina Engelaityt?
The ATM doesn't accept cash deposits, only cheques
June 2023 by Robert Lewis
Horrendous experience with a potential fraud payment I was trying to make. It was a repeat payment (same payment monthly for 30 months)... 80 minutes of questions. I was able to answer all of them.. upshot: The payment was cancelled and the account is blocked. I'm moving banks
April 2023 by Bobby
Massive queues with only 2 people at the counter. Avoid banking with santander. Very slow service.
March 2023 by Hannah Ashworth
Swift experience, plenty of staff available to help and very friendly.
January 2023 by janis collins
To small and pocky, closed for renovations, though they were putting more counters in, but no when they reopened still only 2, long ques, wouldn't recommend.
October 2022 by James A
Walked half an hour to get here to find that it?s closed for refurbishment. It?s 2022 - you should expect that your customers will be using things like google maps to check your opening hours. Update them!!!
September 2022 by Beverley Binda
Terrible Branch. Dark, cavernous, dirty unwelcoming and dingy space with no one to help. Two tills and the longest queue. I had to pay off mortgage with very large transaction and told I had to do this at the counter in a public space!, not taken to a private booth for this kind of thing while they are asking personal details to be verbally answered in earshot of everyone!Disgraceful.
July 2022 by Suraj Vithlani
Worst bank branch in the world! There?s a huge banking hall with just two counters and no other staff to help reduce the extremely long queue. There?s absolutely no customer care!
May 2022 by Neil Marriott
Appallingly slow service in a dingy, dark and dirty bank. One customer being served (20 mins and counting to confirm their address!!) I was the only customer waiting and the 2nd teller left. Maybe I won?t open an account with them if this is how bad the service is
December 2021 by Charlene Braithwaite
Very long queues as majority of customers require customers service at the desk. Several members of staff available, but only one at the desk to assist. Surely in times such as these, common sense should prevail - help to bring down the queue. Elderly standing for long periods of time, staff members not communicating to customers. Doesn't make sense!
October 2021 by Josie
Because of coronavirus in 2021 I was mislead several times with how to go about switching my current account to a student account. The branch members and the over the phone assistants obviously have a very concerning miscommunication. I was not able to speak to anyone higher up in the branch, and when I tried to call the branch, there is no way to contact a human being. I am very disappointed in the customer service provided for me. I am definitely considering switching to a different bank all together because this is ridiculous.
August 2021 by Gabor Gergely
I have visited your bank today at 10:00am. There was a long queue in front of your branch which became quote normal these days. However, the person from this Santander branch who was directing the people in an out was extremely rude. This person expects the people to know everthing before they arrive to the branch. Very disappointing customer service. Never go back to this branch.
September 2020 by Michael Kenneth Harden
Very good place for your banking business
September 2019 by Steven Palmer
Although I was going in to close an account the counter staff was so friendly and attentive that I had second thoughts about closing, but did anyway.
October 2017 by Ekwutosi Nwosu
Goo servicrs
