October 2023 by Ruzina Begum
Mary is very kind and helpful. She has worked there for years and has served me many times. Thank you for your kindness :)
October 2023 by Google user
Mary is very kind and helpful. She has worked there for years and has served me many times. Thank you for your kindness :)
May 2023 by Zoë Leanne Sikorski
Havto give a shout out to Mary - I have been visiting this Superdrug store for many many years and I think I have been served by her nearly every time and every time with a smile and a giggle and nothing is too much, this woman deserves some praise!Has actively engaged with me many times showing me products and alerting me to offers where I have made purchases purely from her recommendation.Very skilled customer service/sales - an assett to Superdrug!I havto say though, although hesitant to complain but the amount of times I have nearly spent money on make up only to be told no testers and some staff policing their customers almost waiting in the wings hovering around you to try to ?catch you? opening a product or testing a product and checking what you are doing when you are browsing thinking about making a purchase however when asked whose job is it to reorder testers or restock shelves they suddenly dont speak the same language as me and will not be held responsible, I?ve often been told no stock or they dont carry an item in store but then when probed and asked to look through their stock - hey presto there is stock its just not on display or tester in the wrong place or I find it myself in another isle - these staff members time would be better spent concentrating on restocking or requesting new testers when empty/missing than policing paying customers.I left spending £3.55 when I was about to spend £30 as was put off thisevening by a staff members abrupt manner.
February 2023 by Shyanne Beaumont
Visited on Monday before closing and staff were still more than happy to help me. Amazing assistance from Sidra, she helped me find all the products I needed.At checkout Tara made me aware of any product discounts I was entitled to if brought all together and made it a quick and easy purchase for me.10/10 service
February 2023 by Nish Xx
I was served by a young girl called kadie today at 19:29, her customer service skills are very poor. She never said hi or anything, she just picked up my item and when I asked if I could use my nhs discount. She said no, only if I have my Superdrug card which was incorrect. I still have my profile so I was basically refused discount.Please supply her with customer service training.
January 2023 by Fablouise Ryan
Just went here to enquire about a flu job. The lady serving the pharmacy desk was incredibly rude and had an attitude. When I asked if they were doing jabs, she said "No. We don't have a manager." When I asked if I could book one for when there was a manager she replied "What do you not understand? We don't have a manager, we aren't doing them." I was quite startled by this response. I am a customer, I don't know how the management works within the store. When I said that online it said flu vaccinations were available, she got even ruder with me to the extent I just walked out. Really disgusting behaviour and shouldn't be working with the public when she clearly can't interact positively.
January 2023 by Bildani Thyssen
Atrocious pharmacy staff on Saturdays, it says if you need some advice ask the pharmacist , even without a queue she has no time for your question. First time I was prescribed hay fever pills I didn?t ask if they were available to buy cheaper over the counter and she showed me Benadryl around the same price as the prescription so I just paid and left. Went along the street and saw what she?d given on sale in the pound shop! Fair enough, my mistake.I went in today with something I?d collected from boots and asked if it was the same thing as they sell on the shelf and she told me ?obviously not cos it?s a prescription ? and she couldn?t see my prescription and I should go back to boots (I?d already checked and boots were out of stock.) My prescription is on the box and in the myGP app but she wasn?t having any of it. No wonder boots has a queue and Superdrug doesn?t. She?s Completely Unnecessarily Nasty Trash
December 2022 by just my opinion
Went there yesterday(Wednesday 30th Nov)to pick something up that my daughter had bought online. I only had the confirmation email with the order number on but was told that someone looked in the back and it wasn't there . I then get home only to find out that the order has been there since Monday. If only someone had REALLY checked I wouldn't have to take two buses to go back and collect it today
December 2022 by Stanley Dunthorne
Always a lengthy wait in a queue here as despite loads of tills there's hardly ever more than one person on them.
November 2022 by Sophia Sala
Closes at 5pm on Sunday not 7pm
October 2022 by Vanajah Srinivasan
I got my threading done at this superdrug store by Farah, she is very warm and welcoming and did a great job on my eyebrows!
July 2022 by Ronnie
Okay my first time in this shop. Its really nice and bright, minus a girl who kept following me around the makeup and face care aisle. She followed me up and down when I went to the razors at the back and when I was looking at lip balm at the front. Its not nice to stalk customers. It's weird. I looked at her and she stopped, but when I went away again she started following me. Does anyone remember Boo from Super Mario? But other than that I managed to get what I came in for. Friendly female cashier.
July 2022 by Veronica 'Ronnie' Cukier
Okay my first time in this shop. Its really nice and bright, minus a girl who kept following me around the makeup and face care aisle. She followed me up and down when I went to the razors at the back and when I was looking at lip balm at the front. Its not nice to stalk customers. It's weird. I looked at her and she stopped, but when I went away again she started following me. Does anyone remember Boo from Super Mario? But other than that I managed to get what I came in for. Friendly female cashier.
July 2022 by Marcia Smith
Went in there to get a few things after work.I should have just gone home. I got my bubble baths and hair products and was standing in the queue, waiting to be called over.Seven minutes later I am still waiting and a Drake look alike (well, atleast he thinks he looks like him), was at the till, staring at aftershave behind the counter talking into his earpiece, laughing and carrying on down the phone, but ignoring me and other customers, like he didn't see us.He wasn't on his break so there was no excuse!I thought to myself "h e ll no" and so I walked over to his till before he called me and dumped my basket on the counter waiting for him to service me. He was still on his phone!Then his work mate came over and he ignored me too! And they both started talking to each other, like I wasn't even there.I had so many thoughts that weren't even worth saying out loud.So I said loudly "Excuse me manners!"They gawped at me, slack jawed and then I walked out of the shop and went to get my toiletries elsewhere.I don't know what else to say. I actually don't.
June 2022 by A
Went in there to get a few things after work.I should have just gone home. I got my bubble baths and hair products and was standing in the queue, waiting to be called over.Seven minutes later I am still waiting and a Drake look alike (well, atleast he thinks he looks like him), was at the till, staring at aftershave behind the counter talking into his earpiece, laughing and carrying on down the phone, but ignoring me and other customers, like he didn't see us.He wasn't on his break so there was no excuse!I thought to myself "h e ll no" and so I walked over to his till before he called me and dumped my basket on the counter waiting for him to service me. He was still on his phone!Then his work mate came over and he ignored me too! And they both started talking to each other, like I wasn't even there.I had so many thoughts that weren't even worth saying out loud.So I said loudly "Excuse me manners!"They gawped at me, slack jawed and then I walked out of the shop and went to get my toiletries elsewhere.I don't know what else to say. I actually don't.