October 2023 by Sadie S
Lovely team and wonderful service from Jason!
October 2023 by Joshua Jenkins
Great chocolate like all hotel chocolat stores, though the selection is a bit limited with the small store.The issue however is one of the staff who was incredibly rude and condescending in how he spoke to me.The other staff member there was lovely and polite, however her coworkers behaviour really ruined things.
September 2023 by Sayantani Mitra
Excellent shop though smaller than their shop in Soho. I love their collection. Be aware that some chocolates have alcohol in them.
July 2023 by Jamie Andersen
Great service awesome chocolate
June 2023 by Jodie M
After a long journey to London, on a hot day - my sister and I fancied an iced coffee before we carried on to the underground. I ordered their advertised iced latte with coconut and caramel, but just with oat milk rather than dairy milk. The server was busy, but it was very fast service. So when we took our drinks and walked off - on tasting them as we got to the underground, I realised the coconut and caramel iced latte I ordered, had no coconut or caramel in it! So a hefty £4.15 price tag for a simple iced coffee. Service really wasn?t great. I understand it?s a busy place, but it?s not an excuse to forget small details.
April 2023 by jooj L
(Translated by Google) The shop is on the opposite side, the location is not accurateAnd I mean to him because of hot chocolateBut he only has chocolate(Original)????? ?? ????? ??????? ???????? ?????? ?? ?????????? ?? ???? ??? ??????? ????? ???? ??? ?????
December 2022 by Jess
The two women who were closing up shop were lovely, they really made my day.
July 2022 by F S
Never been to any Hotel Chocolat until I visited late this week. Bought 3 packs in total which were all great, I do recommend the Pistachio Praline chocolates as they were absolutely amazing!
May 2022 by Ljubica Banic
Lovely small store with many options to buy from coffee, hot chocolate, chocolates blocks, chocolate in squares, bombóns, beer, water, spirits,creams, etc?. You can?t pay with cash or card?. The people working inside were polite, helpful and nice.
July 2021 by Antony Pugh
Great little Hotel Chocolat in Paddington Station.Perfect location for picking up treats for the family.Young lady showed first class customer service. Went in for 1 Christmas calendar, came out with 3! Lol.
July 2021 by lan nguyen phuong
Gifts You've Been Waiting For. For a Birthday Wish Or Simply To Say Thank You.
July 2021 by Alice Holmes
Amazing Chocolates
June 2021 by gingerkirsch
Had to wait until baristas finish to discuss some girl, not only did wrong coffee but forgot to add any napkins. Maybe a little bit of client attention would help.
September 2020 by Madame M
Excellent service @Paddington branch this afternoon.Friendly & helpfulLovely selection.
September 2019 by Jessica Lewis
The two women who were closing up shop were really lovely! They really made my day!
