December 2022 by George P
Decided on a quick bite, it was raining so wanted something warm. Was not impressed. Ordering was slow even though the site was not busy, the tables were not clean, they were free of trays but not clean. Went to the bathroom, water all over the floor, no hand soap in the dispenser and no toilet roll in the toilet. Told the guy behind the counter and he said there was some sort of leak, fair enough, but how does that stop you from filling up the hand soap or replacing the toilet roll?. Food came out after 15 minutes? Have never waited that long for a KFC, it was hot and quite greasy but good. The corn on the cob looked like it was decomposing, no snap or pop, just a yellow slimy texture, did not eat it. After the meal i went back to the bathroom, no change, still no toilet paper or hand soap, will not be going there again.
August 2022 by chrisrD6470TT
We were delivered only half of our order and when I called the restaurant they told me that they did deliver everything and that I was wrong. I threatened to complain to their head office and/or the Citizens Advice Bureau. After I said that they immediately hung up on me. They refused to give me a refund and refused to deliver our missing food. I shall be taking this matter further.
May 2022 by Sadya Zoha
Manzoor was very very helpful and nice and also made sure all the customers we?re getting their food fast. Very pleased with the service. Thanks to Manzoor.
April 2022 by Cheese Toastie
Worst kfc I've been to. We were a group of six, and ordered a variety of meals. They asked if I wanted to add an extra chicken fillet to the rice box meal I ordered, I said yes and paid the extra, however they conveniently didn't add it to the box, which I realised when I got home. They also forgot to add extra fries for my friend. Also another friend's VEGAN burger was added in the same box as her partners chicken! They need extra checks before bagging the food, so they're not short changing customers, and definitely need staff with common sense!
April 2022 by Francis Bediako
Ordered some food because it was really late and no where else was open so got home the food was stone cold plus they gave us some stuff I think they wanted to get rid of like mashed potato in a tub with gravy in another tub which taste weird waste of money.
March 2022 by Dino S8
Very bad example of KFC. Chips are awful! Undercooked, tasteless. No condiments offered. The staff also take advantage by upselling - charging you for a bigger meal, including things you don't want and telling you it's the same price and you get the extra things 'free'. Chicken was poor. Avoid if possible.
March 2022 by Grant Burrows
Me and my work colleague grabbed a box meal consisting of chicken burger, fries, small popcorn and a chicken strip with beans. The chicken strip was well overcooked, almost baked. Lids on drinks was not proper lids and we see a few people come out and the lids popping off spilling their drinks over there hands. Rest of meal seemed fine. Sadly, in the morning we both suffered severe diarrhoea and vomiting, to the point where I've had to take 2 nights off work so far. NEEDLESS to say, I won't be using this place again. Can't remember ever being this ill !!!!
February 2022 by Andrew
Not sure how a franchise store can be so bad compared to others.\\n\\nThe chicken here is always left in the warmers for too long so ends up being completely dry and shrinking in size.\\n\\nWould recommend going to the KFC in Baker Street.
December 2021 by Real Time
The worst KFC branch I've ever been.\\nI've tried this branch months ago and was really bad and now even worst , just tried it at late night as I found it open to try some since I didnt have an option.\\nNothing changed, The food cooked badly and without care, I also wished that I took a picture to the chips before I throw it up... Its like cooked 7 years ago..\\nIm just wondering where is the KFC head office and the inspectors from this place and where is the owner who just throw his money like that and left the place in this messy condition ....\\nAnd Finally, I will never eat at KFC again just save the reputation of this name.
October 2021 by maxx355
It was around 00:10am (they?re closing at 1am), I arrived and start checking the menu, I directly have been asked what did I want to order, Kassin, who was the person that has took my order, was extremely rude and unprofessional, I could barely understand what he was saying as he was simply looking for getting rid of me as fast as he could, I asked if they were in a rush as I could barely think of what I wanted for me (I never go to KFC and I found it on my way to the underground) Kassin (or Kessin) told me « Yes we are, it?s super busy right now » when all the screens of orders were empty and I was alone in the restaurant? I really felt unwelcome and pushed out of the place just because they wanted to close, clearly. (I checked on Uber Eat and the delivery service wasn?t even available) that?s to show you how not busy at all they were? Very unprofessional, I would not recommend this person nor this restaurant as my food had barely some taste due to be in the oven for so long probably? 3 burgers, chips and a box of 3pc chickens, I barely had time to paid that it was already ready on the corner of the counter for me. LOL Never again.
July 2021 by Kams M
Terrible, my partners burger bun was burnt. The burgers slapped together and smashed flat. Tasteless and bland! Also I ordered still water and received sparkling? so in the bin it shall go cos we don?t drink that. Was looking forward to eating KFC after years, worst decision ever! Back to Nando?s I shall go, value for money and taste cannot be beaten!
November 2020 by ajwath
I places online order through just eat. Food was delivered in time but there was one meal missing but it was labelled that all items were checked. Most of the chicken were either over cooked and dry or burnt. Burgers didn?t have any lettuce or mayonnaise. Portions sizes were very small as you can count 7-10 chips in a portion. As during Coronavirus, prices has already gone high and portions are small but this quality of food is embarrassing and disgrace to KFC brand. On top of that no one picked the phone to discuss mistakes in their order. They charged me for 4 chicken burger meals and delivered 3. I have complained to just eat but no response and not sure is there anything I can do for compensation apart from advise others not to buy food from them. I hope authorities take action against them.
October 2020 by swfjambo
I read the reviews and expected the worst however I was pleasantly surprised with the service and quality of the food (I realise it's a chain and relatively standard food). It was late on a Saturday night and although a small queue it moved quickly and I received a very friendly reception.
December 2019 by Vas-L
Worst Takeaway I've had this year without doubt..... got a fillet burger box meal on delivery from my local branch in Colindale, upon delivery to which the branch is only 5mins from my house, the food was literally stone cold, the chips were inedible and brown! The piece of chicken that came with it as a side also, was tiny and dry as sand (which I had to give to my dog!) The chicken in the burger was flat and also dark brown! And the corn which was also a side, was the only item i could eat, complete waste of money, and was left hungry! I am really annoyed, food standards need to visit this branch of KFC, and as a Valued member of Trip Advisor, I strongly recommend you do not eat in this place! COMPLETE RUBBISH!!
November 2019 by ally762018
We ordered the 10 piece family bucket for take away and despite asking for no drum sticks when we got home discovered that they had thrown in 2 piece at the bottom of the bucket. No a problem if the chicken pieces we not so oily and soggy. Also they were way to salty... !!! I?ve eaten at this place before since it really close to our house but the last time was last year and I think the management has changed hands cause it wasn?t KFC standards ... not likely to be going back anytime soon .. very disappointing
