September 2023 by d c
Staff = so awful.Depressing to think ppl will come off the Heathrow train, so this might be one of their first experiences of the U.K.... an embarrassment.
September 2023 by Kashif Nadeem
Do not bother getting the Costa coffee from the machine in there.The automatic machine took a very long time to make the drink. It was almost cold and not worth the £3.95 at all. Giving 2 stars only because the bakery items were decent. Got the olive bread.
September 2023 by Jessie Chen
Incredibly disappointing experience here. My mother asked for some help in finding an item and they were extremely rude when she asked if he knew where she could find it. Then they scolded me for not putting the items on the metal tray and when we asked for a bag, just didn?t respond? then when we forgot to put the basket back they scolded us again. It was our first time in the store? give us a freaking break and tell your employees to speak to customers with a little respect.
September 2023 by Gary Douglas
Absolutely useless store. 1 person on the tills at peak times and the slowest person I have ever seen. All done deliberate so you are forced to use the self service machines. I already have a job to do Sainsburys, I don't want to work for you also. Get more staff to operate the tills.
July 2023 by Radifa Begum
Just wanted to say, I had a very great customer service from a lady called Rayyan She is a lovely lady and she deserves a promotion.
July 2023 by James
Maybe it's better at different times of the day. But at both times I've been here they never have any cutlery (I don't know how I'm supposed to eat the meal deal pasta on a train without any cutlery). Plus, the heated pastry shelf thing isn't well stocked either.Surprisingly not much selection in the meal deal aisle considering the store is in a train station.
June 2023 by Harry
Great shop but the staff are horrible.Costa machine wasn't working with the tickets so I was unable to scan my coffee, so I queued up in the checkout (not self checkout) I explained the cashier the situation and she looked at me, started huffing and puffing and said "Oh so you're gonna make me do it the long way then ye found my espresso receipt within 2 seconds and then when I paid she was like "Next time if you make me work harder then I'm charging you double""Hearing this I said "It's not exactly my fault is it"She then looked me in the eye and kissed her teeth and shouted NEXTMiddle aged black women at approximately between 2pm and 4pm Thursday 4th mayIf you hate your job this much then get a new job lol
April 2023 by Anju Anil
Store is looks tidy and clean.Moreover it is customer friendly
April 2023 by MyChoice
Sainsbury's as a whole, not just the Paddington branch. They increase their prices on everything, several times a month! It's outrageous. I can't even get a cheap sweet treat anymore due to their sheer greed for money. They have increased the price of Mars bars by 20p in the past 2 weeks. Used to be 75p,which is still well over the Mars rrp, (60p), to a staggering 95p. This greedy practice is ABSOLUTELY DISGUSTING yet I'm not surprised by the greedy corporate pocket lining Sainsbury's, using any invalid self created excuses for their weekly price hikes. I simply do not shop there anymore, like the masses of sheep and followers who will continue to shop there even if Sainsburys increase their prices by 500%. It is people like you who keep the greedy self centred corporates in business.
March 2023 by Conrad
Convenient shop for getting train. Bought a pizza here and it gave me food poisioning. Staff are rude, doesn't give tourists a pleasant welcome to the capital
March 2023 by Gianna ?A A? Armstrong
I was surprised how nice the staff was Well done!
January 2023 by ThemeParkJaden
Too Crowded, not enough tills and half of them not working, store is a mess with boxes all over the floor
November 2022 by Salome Orr
The layout has been changed, a vast improvement.Now there is much more variety of groceries.The hot food selection is very good quality and reasonable pricedGood service and helpful staffAlways a pleasure to pop in for supplies
November 2022 by Henrik Liliendahl
At opening time in the morning the fresh bread may have been fresh by the day before
July 2022 by Kan Kanageswaran
Very badly treating the staffs, its very shame for the Sainsbury. harassing and falsely accusing the staff who worked a long time and sacking them. they running the store like a family business. they intimidated the staff in the name of discipline interviews. they are treating the staff like in third-world countries. shame on Sainsbury.
