November 2023 by Matteo Rossi
Why advertise 24 hours when they seem to close as and when they feel like it between 3-5am. Tills are still open seems more like they just want a break more than anything. Not a problem but then advertise the hours correctly so people don't waste time.
October 2023 by Joanna szylo
I had a frustrating experience at Tesco today evening that left me quite disappointed. As I approached the checkout, I noticed that the cashier lady was the only one present, while the chef leader stood nearby without offering any support. What struck me the most was when the chef leader, who should have been responsible for addressing such issues, stated that "it's not working" and did nothing to assist.It's disheartening when employees seem more interested in avoiding their responsibilities than providing the assistance they're meant to offer. In such a situation, it would have been greatly appreciated if the chef leader had stepped in to help, especially when the cashier clearly wasn't aware of the problem.
September 2023 by Q
24hrs convenience store. Come across a bit messy given certain products are being placed on the shelves. No single serving yoghurt packs are sold here for some reason.
August 2023 by Firooz
Rude and unhelpful staff, can not communicate well, had to come here as I wanted to return a parcel which I had bought from Amazon, in the instructions were clearly mentioned that it doesn?t need a printer and it?s fine with the QR code, but the staff said we don?t have scanner and you need to print it. Long story short, not happy at all.
July 2023 by Dali Pavon
Ah, where do I even begin with this exquisite review? "Terrible, terrible customer service," now that's quite the understatement! I must say, I genuinely admire your empathetic soul, sympathizing with the poor employees who are short-staffed and drowning in cash payments and self-checkout conundrums. It's like they're in the middle of a never-ending odyssey, juggling packs of merchandise left and right!Oh, and how can we forget the fantastic advice to AVOID the place! Those rude staff members must be handing out Nobel Prizes for rudeness, right? It's like a one-of-a-kind experience you wouldn't want to miss, but you should probably still avoid like the plague.But hey, I'm here to help you out, so let me sprinkle some magic on this review to make it a tad more constructive:"While my experience at the store left me feeling rather exasperated due to understaffing and cash payment complications, I understand the challenges faced by employees. Perhaps providing some extra support during peak hours or streamlining the checkout process could significantly improve customer satisfaction. I'd recommend addressing the issues to enhance the overall shopping experience."
July 2023 by Catherine Tsang
Small-sized supermarket , not many type of food to choose
June 2023 by Lucas Chang
4.5/5. Great options and selections. Me and bruv went for some drinks and we were not disappointed. Mango drink and bottled water were exquisite. Not as good as the ole Safeway back home, but still amazing. Self checkout too
June 2023 by Hilary Baker
I visit this store every day for lunch with my colleagues and every time there is a que out the door for people wanting to pay with cash and there is only ever 1 person on the tills every single time. This is absolutely unacceptable, the store is so poorly run and after the bell has been rung for more staff the manager doesn?t even come to help let alone another member of staff this store is a joke and the territory manager needs to take control and hire people who actually want to come to work and do their job description and sack the ones who don?t. I expect a full investigation and response.
May 2023 by Carter Vale
24 hours it says yet it's closed at 1am, and like the the other reviewers they placed a trolley and locked the door off. I thought it was a one off occurrence but it happens every night. Rude staff and a very nosey security staff who just keeps asking what your doing. Very tight corridors in the store as well and the stock hardly gets refilled.
May 2023 by Flygirl fly
I had the same experience as other reviewers.This is supposed to be a 24 hr. store.It was closed up at 3:30 a.m. We could see staff inside. Maybe this was their nap time?Next time I'll CALL THE POLICE, reporting a possible robbery.That'll WAKE THEM UP!I suggest you do the same.
April 2023 by Sara Ong
I came by today to shop and use the EVRI. I asked a staff member that was standing by the door putting baskets away, where the EVRI was. he told me that they don't have that service at all and then he rudely walked away before I showed him the EVRI location on my phone. I walked back to him and asked if W2 1JX was this Tesco location, then he said rudely the printer was down and walked away.He lied about not offering the drop off service the 1st time and then when asked again he said the printer was just down. It's really difficult to explain his rudeness by text but it was so uncalled for. I can except the printer was down but having to deal with a rude miserable employee really ruins the experience.
March 2023 by Jack Bramhall
Visited here by chance recently on a walk after work to my hotel. Bearing in mind it was rush hour I was genuinely shocked at the state of this store. It felt more like an independent corner shop than Tesco , awful narrow aisles, boxes and cages everywhere, most self service checkouts closed - complete chaos.
March 2023 by R
Store is meant to be 24hr yet the staff had put two delivery trolleys over the entrance doors at around 4am. I called the store while i was outside and no one attempted to answer the store phone.
February 2023 by Lajla Turner
This store is well run, loyal friendly staff and has recently started stocking a wider range of products. I popped in last weekend for a couple of things and walked out having spent £45!! With offers like the Finest Meal Deal for £12 too, it is an excellent convenience store and an asset to our Paddington community.
February 2023 by Noon
I use this branch quite frequently as it's supposed to be a local 24 hour store I've rated it 3 stars, even though the staff are quite pleasant, because they are in fact frequently closed from 2 -4/5am without any notice on their opening hours or at the entrance explaining the closure.
