November 2023 by A. McF
??Vodafone as a Broadband provider are one of the worst company I have experienced.I would NOT recommend you use there service.There?s been nothing but issues, before I purchased it, during the 2 week period I had it and since I terminated with themIt worked then it went down for 5 days. Engineer didn?t arrive etc etc. Because of the hassle I cancelled it within the 2 weeks cooling off period. It hardly worked.Called them many times to resolve but it didn?t get anywhere.Told me I wouldn?t be charged. They took the money out my account.Been on the phone, double figures, with all the above issues. They tell you one thing then nothing happens, or the opposite occurs. I?m not exaggerating.They ask for the router back so in good condition I retuned it to my local store in Camden as instructed. This was back in October.Since then, Vodafone have been sending text & emails threatening I?ll be charged for the router.Made 2 formal complaints explaining Ive returned it already. Please find it on your system.They can?t find it I was told.Asked me to return to the store and find out what happenedYou won?t get compensation - it?s not our policy the last complaints assistant told me.Stress, hassle & anxiety this has caused.It?s pathetic.I?ve decided to approach OFCOM.
October 2023 by Peter James Creatives
Vodafone show no customer loyalty. They give your personal information & contact details to 3rd parties so that you get cold called about sales. They will add any extra charges with every opportunity & I do not recommend them to anyone. I have been a customer for over 25years & they are not the company they used to be. Hugely disappointing unfortunately. As soon as my contracts end I?ll be going to another network provider.If you take the time to scroll down, you will see many 1 star reviews & the 5 star reviews do not look legitimate to me.
August 2023 by Net Galileo
I had an incredibly frustrating experience with Vodafone U.K. Their customer support was unhelpful and kept transferring me multiple times, leading to wasted hours of my time. Additionally, there is a well-known scam with giftcloud vouchers for their home broadband services, which is completely unacceptable. I would not recommend Vodafone U.K. based on my terrible experience. Beware of their unreliable services and lack of customer care. One star is too generous for this disappointing provider.
July 2023 by Philip Cook
Nightmare, new to vodaphone, account not working, spent 2 hours on phone, cut off once, now account working. Apple TV says free yet no activation code, not one person could tell me how to activate it, even now it says I will be charged after 7 days and another 2 hours wasted and now thinking it is scam and mis-selling. Avoid, I wish I had rubbish in all ways. CEO should resign or go on the phone lines to see rubbish service they provide. The only thing they are good at is taking your money, that works fine for some reason!!!!!!!!
June 2023 by SNAFUferret
Dumping Vodafone has been one of my best financial decisions of 2023.Why not tell them where they can stuff their price increases too. ?
June 2023 by Roland Ware
They seem adamant that the BOT can solve everything. Absolutely hopeless trying to actually speak to a human.
April 2023 by Sat billa
Currently running. SCAM with Giftcloud avoid vodaphone at all costs. They enrol customers with the promise of Amazon vouchers then wash there hands of it and say it?s nothing to do with them despite the partnership between Giftcloud listed on their website. AVOID!!!!!! now with trading standards.
April 2023 by ANA GRACA
I recommend this product to anyone, this is my testimunial they are kinder help, panciet, comprehensive, never late you alone with your bills even if you in debit with them they are solva maker I appreciated a lot.?
April 2023 by Corlett Novis
Absolutely and completely useless company, wasted 20 quid on a sim I absolutely can't use and can't get through to customer service
February 2023 by Vernon Vernon
I was called a racist by Amber in the terminal illness dpt. This came after 3.5 hours attempting to close my 89 year old mums account. We are still unable to due to her not being able to remember her memorable information. Disgusting is an understatement. Amber's comment was based on me saying that I was struggling to speak to someone in the UK despite calling a UK number. By this logic I was called a racist. Unbelievable. Is my elderly mum expected to pay indefinately for her broadband as she has forgotten the log in? Highly illegal to block access to an account sedoite being able to give EVERY other detail of it.
December 2022 by Joje Chaplin
I?m about to renew my mortgage. Once again, Vodafone had BLOCKED my application to getting a mortgage! During my credit check, apparently I have a DEFAULT payment for £13 way back in 2017! I have had several contracts with Vodafone after that and including two contracts at present. I had problems with this previously and I thought it?s been resolved already. NOT AGAIN!!! Awful company treating their customers like this? This is so unfair. Stress before Christmas? God Almighty please help? Joje Chaplin
October 2022 by Masoud Sediqi
The main customer service team are bunch of liars when it comes to upgrades. They couldn?t answer why i couldn?t upgrade and they were not able to show it to me on my agreement papers. They then hung up on me. It is no longer the renowned mobile phone company any longer to me? unprofessional and poor service. Can?t wait to leave.
October 2022 by Irfan Ahmad
Beautiful building in the heart of paddington central. In summer the best thing is amphie theatre near the building. LittleVenice is 5 min walk away.
September 2022 by K D
Simply the worst. Don?t go with Vodafone.
July 2022 by Peter Tear
The worst customer service in the world by far. This company should be ashamed of itself but of course is very happy to hoover up.ill-gotten gains.I am now paying for a service that I cannot use and whatever they want me.to do to buy more time - I fo exactly as asked Nd get a text saying unfortunately they can't do that at present - pay as you go is now simply sharp practice. I may sue. Might be worth the fun.The voicemail service is a joke - finally if you say yes it asks if it can help with no.options - if you say no, then it asks if you are satisfird, but no means of saying you're not!! A total joke.ZERO STARS!!!!
