November 2023 by Shaun Abe
A great place to buy gifts for young kids on the go as they have a huge selection for different ages.
October 2023 by Jake Murray
We came here after a long day of travelling and needed to grab a bite to eat and while there were a lot of options for food I was glad to see a WHsmith here as it meant we could have a meal deal. While it's not cheap like it used to be I was impressed with the range of options I could have with the meal deal.I opted for a prawn mayo sandwich with a bottle of water and some lentil chips. This was lively and filled me up nicely. I used the self-checkouts and had no issues with that. The staff were all busy replenishing the goods and we're happy to help out where needed.
October 2023 by Arkadii Ivanov
Unbelievably high prices for still water. Boots is just around the corner, and it's £1.20 compared to £2.45 in VHSmith, same volume.
June 2023 by Dulari DeSilva
I popped in just for a minute but the lady behind the counter, Khoel, really made my entire day. She was so kind and friendly and although it was a short conversation, I left the store with a smile thanks to her kindness. Definitely the definition of service with a smile
June 2023 by Helena Stratford
I hope I have the right WH Smith in paddington? I would like to say a"BIG Thank You" to a Wonderful person called (Sheena) for her "BIG Act of kindness towards me. I am so grateful to her. There are still some really kind people in the world and Sheena is one of them!
April 2023 by Senthur Balan Savadamuthu
A great little shop within the station. Very less food options compared to the drink options.
January 2023 by Woodsy
Woman working there has no idea. She believes challenge 25 means you got to be 25 years old to drink
December 2022 by Tai Sze Ma Forest
I am writing to express my thanks and appreciation to Nadira who is a team captain of WH Smith (Paddington Station). Her help and kindness to customers are a pride of the store!
October 2022 by Jenny Bartlett
Just want to shout out for the fabulous security guard who was on duty 4th Oct at 8am.He was a real help to me. I needed a charger lead but left my phone in the hotel. He also had a Samsung so was able to ensure I got the right one. He also went through two different ones telling me the benefits.Chose one, back to hotel, perfect.Didn't get his name. But well done to that guy. Great service
July 2022 by Keith Ruffles
Looks small from the outside but actually fairly big inside - good selection of magazines etc.
March 2022 by Joseph Andrews
WH Smith at Paddington Station has the friendliest staff. Except a woman, who I think is the manager cause she does not wear the purple uniform behind the counter who glares at me like I destroyed her life or something.
February 2022 by Nik P
I purchased some faulty headphones from another station the day prior, and wanted to exchange. As Paddington is on my way to work (and return) I would rather avoid going further out especially during covid... they said as 'its been used, you have to return to the original store.'Obviously I'll have to use a product to know if it works or not! Also, what kind of business of this size would ask a customer spending £200 send the customer another branch even though its the same business and sell the same headphones?I spoke with customer service who have said they have no information about store policies.I ended up having to go out of my way to the original store for a return. I for this reason will absolutely avoid all purchases from WH Smith (I would on average spend £50 a week, but my policy prevents me from buying products from any company that are overpriced with no customer service to justify the price)
January 2022 by C Petrie
I usually go into a WH Smiths and am on and out as quick as possible, it always feels like being watched. I went in and was greeted by Daniella who was very helpful, and friendly. Gave great recommendations of books, planning not to buy I left with three. If you want a friendly chat with great knowledge hope Daniella is in store.
January 2022 by Mia Carlsen
Wow the guy working there 3rd Dec 2021 was just amazing. Bought way too much. Lovely guy!!
August 2021 by Astrusale Mezzocuore
Absolutely appalling service experienced on several occasions and by different Staff members : once I asked for a magazine (the layout changed and I thought they stopped selling it) and the Assistant was shouting across the Store over my head and ignored me.On another occasion I used the self checkout and the till wouldn't dispense change so I was missing a 5£note. Thankfully the receipt was printed but a very rude ignorant individual spent about 10 minutes reading the piece of paper like if it was a 7000 words essay and kept asking me how much did I pay and was I sure no money come out. I said I was happy for them to cash it up or check the subtotal taking and I was thinking to myself I will have to go outside and grab a Police Officer to get my fiver back ?I had to wait for another member of Staff to join us in this parody and eventually I was sent to another till where I had to wait further for someone to finally give me the change..I needed a stiff drink when I walked out and I kept thanking the Lord for not being related to anyone working in that shop ????