January 2024 by Omar Mahmood
Food was pretty bland, we ordered a pollo rustica pizza Ingredients were not spread across the pizza but in a couple of clumps leaving the rest of the pizza bereft of ingredients.Service was extremely poor, no cutlery to begin with dishes served and then the waiter walked off not noticing we had no cutlery so had to ask, once it arrived it was dumped unceremoniously in the middle of the table. Asked for chilli oil, had to remind after several minutes passed and yet even after the reminder it still did not come, in the meantime we finished our meal
December 2023 by Luke Jones
Avoid! Food was poor. Kids pizza had hardly had any cheese on (for a five year old) other kids pasta wasn?t edible due to overload of garlic (for a 10 year old). Got calzone with a soggy bottom that couldn?t eat and was also overloaded with garlic to the point it was stinging my nose. Final kick in the teeth they charged us £25 for drinks that the next table had and when we questioned it there was no apology and it was like we were being unreasonable. £10 tip automatically added without telling us too, which if known before paying I would have removed as the whole experience was that poor. Felt like I had been robbed walking out and kicked in teeth with a garlic flavoured foot. Felt sick all night afterwards. Avoid!Kid-friendliness: Not child friendly.
December 2023 by Jan Le Roux
Took close to an hour between ordering mains and getting the food, and they still forgot one of the orders when the restaurant was quietening down. Had to get up and chase a waiter everytime we wanted more drinks. Service just never seems to improve. You can have all the tech in the world, but the basics of service and hospitality are not that difficult...
November 2023 by Ricky Stevens
As I work away from home a lot, I tend to dine alone several times per week. I don't usually find this an issue and am quite happy eating and scrolling. Not this time, in what was a quiet restaurant, I was placed in a distant corner, facing the wall. Meal arrived in a reasonable timeframe, not once did anyone check in to see if all was good, and the bill landed in front of me almost to the minute that I ate the last bite. Then they had the cheek to ask for a service charge. Absolutely shocking service for a place like this and won't be going back to this or any other Zizzi again
November 2023 by D F
This was really bad. The food was mediocre, with slightly over cooked bread with the fonduta formaggi and not well filled calzone. The service however was probably the worst service ever in a restaurant. No fault of the staff that were there, but they were woefully understaffed, it took 30 minutes to come take a drinks order and a further 30 to have them delivered; you had to go and get a member of staff every time you wanted service; others around were in and out well within the time we were there. It was 2 hours from arrival before food arrived. It was really really bad. Until they get their staffing sorted, make sure to avoid.
November 2023 by Yiannis Alexopoulos
Touristic Italian restaurant. Service was good, food ok and drinks ok as well.
November 2023 by elizabeth demerie
The food was amazing, the service was so accommodating and pleasant. The gentleman that seated us and our waiter went above and beyond to make sure we had everything we wanted and had us out of there just in time to make our train in paddington. I would 100% recommend to anyone looking for a delicious meal with great service in a timely manner....thank you
October 2023 by Nádia Ponte
* The service was extremely slow for each dish, even the drinks and the entries, the inside was empty and there were few customers outside, in total we spent more than 4 hours just for lunch and in the end we didn't even order dessert or drinks because we already knew it would take a while.** Some staff were friendly, others not so much.** The food left a lot to be desired, a few ingredients and a poor presentation of the pizzas and pastas, compared to other Zizzis where the pizzas and others dishes are very good.*** The atmosphere could be better, improving all other aspects.***** The location is really good, close to the station and the canal.They have to improve basically in all aspects, from the service to being more organized with orders, more polite and with a smile in their faces, the quality of food, and service timing.
October 2023 by Rosemary R-M
The waiter was very friendly but service was slow. The starters were both cold and the pasta wasn't cooked properly, even after it was sent back to be cooked more. It's a shame as the sauce was great as was the pizza.
September 2023 by Linda
I wouldn't recommend eating here. The pizza was served cool. The tables inside are sticky and the service slow and unhappy. There is a nice area to seat outside so maybe just have a drink.
September 2023 by P M
Even though the location is great, the staff make it feel like hell. The staff is not professional and very rude. The waiter didn't know how to properly speak english and explain things. The Manager has definitively no communication skills and is arrogant and more than rude. Basicalky we waited 40 minutes to realise that no one has taken our order and no one apologised for that and we had to wait another 20 minutes to get the food. The could have offered us a drink to apologise but none of that happened. The guy tried to put the blame us somehow. Worst experience so far. Run away from this place the treatment you get is not worthy.
August 2023 by Whitney Roylance
We loved the little breads with cheese fondue, so yummy! The pizza was lacking in toppings. I liked the Caesar salad with the mixed greens. The drinks were delicious. I tried the strawberry sparkler mocktail and it was so refreshing!
August 2023 by Glenn Castle
Simply Dreadful !First i must say that our waiter was nice.We ordered a starter of garlic bead with cheese, salmon pasta and margherita pizza with mushrooms.The food took around 30 minutes to arrive after some mix up over the mushrooms...but all at once!The garlic bread was awful..not bread!... and the Pizza was not a pizza!... a kind of flat bread with not much topping.The pasta was OK but a little undercooked.I complained to the manager and he did not even argue with me. He took off the Garlic bread, pizza and service charge. Also offered a free dessert.Not a great experience and we will not be going to Zizzi ever again.
August 2023 by Emily Bannerman
Terrible service! Server taking our order seemed as though he would?ve rather been anywhere else and mumbled so bad we could hardly hear what he was saying. Also, he was leaning against a cutlery station scrolling on his phone at the entrance of the restaurant. Our entrees came out with the mains and our little table was so full we couldn?t fit everything on it and I was left holding onto my main while the server just walked away without assisting us. When my 2 friends had finished their meal (which were average at best) and I was almost done another server came to offer Parmesan cheese and I laughed because I thought she was joking. Even if the service wasn?t terrible the food is not worth it at all and the canal STINKS!!
August 2023 by James Wilkinson
Food was pretty good but the service was chaotic. Using their online QR code ordering system, several orders were completely missed and some un-ordered items were brought to our table. Finally, when going to pay, service charge was non-negotiable. Even just asking a waiter for ?water for the table? we received just a single glass. Not recommended
