September 2023 by S and Z A-C
This branch is definitely a good one. Probably the low reviews were from the pretentious snobs living in the Mayfair area which does not do the bank justice.
July 2023 by MC Barnes
This HSBC branch at Pall Mall is really the best branch I've been to. They are so attentive, personable, kind and understanding. Usually am quite nervous when it comes to banking stuff so their patience and understanding was really well received. I will continue to always come to this branch and recommend it to others.
January 2023 by Isha bella Belinda
Went there at 4pm on Friday and they already locker the door
August 2022 by Jack Pockley
It's not really a bank anymore. Just a nice building with ATMs inside. No counter service and the ATMs didn't work so pretty useless. I was told to send a photo of my cheque and take my cash to another branch... I miss the days when there were humans who could do things.
August 2022 by Gregory Dayton
It is incredible that a large and important branch such as Pall Mall does away with the tellers, and dosent even bother to let the clients know. It is the sign of the times, and very very disappointing as well. The staff is friendly, but what can they do? The system is all that matters.....as I said.......extremely dissapointed
May 2022 by Chandra Nopany
Extremely friendly and helpful staff. Strives hard to resolve all issues in a timely manner. Wonderful experience.
March 2022 by jc
People are really nice but the bank has the worst new account process possible.rhey are totally from an other age compared to online neo bank.
February 2022 by Robyn Stewart
Helpful and friendly staff.Helped me get back into internet and mobile banking
October 2021 by jean charles
People are really nice but the bank has the worst new account process possible.rhey are totally from an other age compared to online neo bank.
July 2021 by Philip Gunning
I visited this bank a few months ago in a bit of a fix having recently lost my wallet & other credentials.The staff helped me immeasurably and I'm sure I was a complete pain(I forgot my various passwords etc & bumbled for at least an hour) Very patient staff,reassuring in my mini crisis. Couldn't be more impressed X
July 2020 by David
Would be nice if the "Senior Customer Service Officer" Ms. Rita Abraham would return or even acknowledge my emails or telephone calls. You have 5k of my money and for week I have been trying to contact you. Very poor service. Now wonder HSBC has recently be given one of the worst ratings in the UK
August 2019 by David .
Would be nice if the "Senior Customer Service Officer" Ms. Rita Abraham would return or even acknowledge my emails or telephone calls. You have 5k of my money and for week I have been trying to contact you. Very poor service. Now wonder HSBC has recently be given one of the worst ratings in the UK
July 2019 by K C (Alimxana)
Been using banking service with this branch for over 10 years and never encountered any problems. Nice location and pleasant interior.
November 2018 by Timothy Power
Terrible experience. Customer service is a joke. I needed a document signing witnessed and they refused to do it because the document had nothing to do with HSBC. Management is useless, bank somewhere else
October 2018 by Rajesh Singh
Very supportive staff
