October 2023 by Victoria Nesse
Food was bland and tasteless. Ordered noodles and the broth tasted like water. Had to add the sauces at the table, and it still tasted like nothing. Noodles were overcooked. Bao buns tasted microwaved?.
September 2023 by Teresa
It's convenient for a quick bite to eat. Ordering via Kiosk and then pick up at the counter. Food quality is not bad for foreigners' standards. I ordered noodle soup. It was lukewarm, and the soup base was kind of bland. I have had better ramen.Again, it's not a bad place to grab a quick bite if you are on the go. The place is clean, and there are plenty of seats for dine-in.
September 2023 by Vee Ell
Had my usual chicken noodle soupAdded some condiments to give it a boostItsu is totally cash free and this branch had machines to take and pay for your order. It was very quickIt was clean, the staff was friendly and helpfulThank youVegetarian options: Vegetarian is not my bag, but there are some availableKid-friendliness: Saw a few young people diningWheelchair accessibility: Its on the ground floor
July 2023 by Melbourne Guy
Don?t like the new store format. I should be able to see the sushi I?m buying unless it?s made in the spot, which it?s not. It is already prepackaged. The old system made more sense.Maybe a coincidence but the sushi was also falling apart.I shouldn?t have to use a screen to order and if I want to pay with legal tender ie. Cash. I should also have that option.Well done Itsu for turning your business into a McDonald?s store. If I wanted McDonald?s, it?s only two doors up.Itsu? the new McDonald?s of Sushi.
July 2023 by 546chrisd546
A great branch of Itsu, serving all the usual delicious dishes but with the added bonus of a warm and friendly manager and his team. Will certainly go back.
July 2023 by Sunshine23181
Wonderful staff! I was trying to get a quick snack for lunch before I got my train but completely forgot that my debit card had stopped working. Unfortunately the store didn't take cash so I was going to leave without having anything but the staff were so sweet and gave me my miso soup for free and also gave me some sushi! It was very unexpected and lovely and I can only assume I must have looked rather pitiful and stressed out that day ?
June 2023 by Steve Sorrell
Every Itsu I have been into so far has been outstanding in all areas. This branch did not disappoint. Great tasty food, great service, and great value. What more could you ask for?
June 2023 by Joanne MHStar
A big thanks to RIZZ, who served me this afternoon. What a credit to your team and is amazing at his job!Not only did he make me some sushi which had run out, but was available still on the till, but as I was waiting he assisted an older customer with such patience and friendless.
June 2023 by Sophia M
They spent more time trying to rush you to go back to talking than actually paying attention. The server scanned my sushi immediately told me the price and shoved the card machine at me, I then said I had student card he looked at them shoved the card machine at me again and walked away. I paid but waited for him to come back as I had a itsu card because I honestly love the sushi. But he then told he couldn?t scan at because I had paid. Honestly he was just very rude it?s not hard to wait for someone to take out their purse and say ?oh I have an itsu and student card is that ok?. I have worked in hospitality before so I try and be understanding but this was unnecessary.
May 2023 by Kyriaki C
Cheap and nice sushi options with lots of variety . Great value especially during their 50% off half an hour before closing
May 2023 by Beatrix Bissett
Itsu?s ?eat beautiful? menu celebrates Asian-inspired flavours, high in nutrients but refreshingly low in calories and saturated fat. Expect hand-crafted sushi, low-carb salads, tokyo wraps and a hot menu of noodles, soups, rice bowls, grab-and-go gyoza dumplings, smoothies and snacks. The itsu menu is designed to keep your mind sharp, your body strong and your skin glowing. With 50 dishes under 500 calories, ?fresh never fried? is itsu?s mantra. They source the finest ingredients, then make to order all day, every day. Enjoyed the Korean spicy stir-fry style udon noodles with miso soup. Affordable price, friendly staff and quick service. It's a cashless self help service and order were ready in minutes. Really impressed.
May 2023 by EssDees
Half decent little bit of grub but I won?t be going back. This cashless malarkey has been going on for too long. Not taking legal tender is disgusting.
April 2023 by Verona Taylor-Blackford
Great food as usual but more importantly the manager was absolutely brilliant and went above and beyond when a woman fell outside and needed to rest for a minute and have some water. A great example of lots of people rallying together to help someone, especially the staff. Thank you for your help!
April 2023 by David Byer (Davby)
Having been to Itsu places before I thought this one was a little tight in terms of seating and indoor dining. ?The self ordering screens is literally in front of the entrance and is quite easy to use.The display of the different dishes is quite the opposite from what is served. ?On the screen there's this huge porcelain/ceramic bowl but what one gets is a takeaway carton box container.There's one low table and the rest are high. The table top was sticky so much so that the napkin stuck to it ? not good.Even when one staff member meandered over he simply collected the left containers, never wiped the surface area down, seemingly no intention to either.?If the recycling bins were closer to the exit patrons would not leave the containers on the tables. Layout should be rethought definitely.?But the food is delicious above all ??? ?
February 2023 by David Anson
They have now removed the fridge and installed terminals. So you no longer see some thing you like and pick it up and pay. Now you order from a screen and then join the queue of people waiting to see how long it takes to prepare. Better to go to the itsu further down Victoria st where they still have fridges so you can see what you are buying and don't have to wait.
