November 2023 by Stefania Claudia Petcu
The location is fantastic food is ok however the place itself is a complete let down. Tables are so old with huge spots where the varnish is completly missing. The plastic trays are so dirty and old that you area lucky if you find one that is not taped with scoth tape. Ridiculous. The cutlery brought to table is extremly dirty. Its lottery trying to find a tea spoon that does not disgust you. These are small things that can be sorted in one day and would make such a difference. Buy some new plastic trays, ensure someone is responsible for clean cutlery , varnish the tables. Floor cleaning...not consistent either. The wooden panels on the wall ..not clean.The photo shows a so called clean tray, the floor and table. Dissapointing. This place could be fantastic.
October 2023 by David Russ
We are from the US. This place was a treat. We got warm breakfast sandwiches and my wife got a very nice winter coat in the same store. It was a bit like an upscale Target.
September 2023 by Binary 0110
It really is a race to the bottom for the British Retail Industry. Several years ago this store used to be staffed by professional, hard-working people. Over time, the quality of service has markedly deteriorated. It is now near impossible to get customer service in this store. You have to practically shout at the staff in the bakery to get their attention to slice bread. Is this not the most basic standard of service you would expect from a bakery? Staff members go out of their way to avoid interacting with customers. As you will see from previous reviews, the staff are more preoccupied with accusing customers of theft than actually providing any useful service. There are seemingly no managers on the shop floor which is a bad sign. When did Great British retail become so mediocre?
September 2023 by ELAINE CRISTINA PEREIRA
"I purchased a rose plant from the M&S supermarket, with high hopes of enjoying its beauty at home. Unfortunately, the plant withered and died within just one week, which left me rather disappointed. Seeking a solution, I approached the store manager in the hopes of exchanging the plant; however, regrettably, I was not assisted.I believe that the quality of plants sold by M&S should be more consistent, and a more attentive customer service could have made all the difference in this situation. I hope that my experience contributes to improving the service and the selection of products offered by the store."
September 2023 by Sarah Dawood
Great store, and it's got everything - from clothes to groceries! It was the first time I did self checkout. Staff is very helpful.
August 2023 by Rosanita
The store was exceptionally clean, spacious and well stocked. I went on a weekday, the store was extremely busy with customers mainly in the foodhall area. There is wide variety of hot and cold foods available. There was a short wait in the queue to use the foodhall self- service checkout, of which there are many. A member of staff was available at the checkouts to assist shoppers.
August 2023 by Anna Nobile
I love this supermarket! The bread and bakery section is full of fresh products that look delicious. There is a good variety of fruits and vegetables as well as many take away dishes. The portion aren't too big, perfect for a light snack. There are many organic and local product. A bar station allows you to prepare hot coffee and tea. In the entrance there are clothing items.Supermercato con prodotti freschi e di buona qualità. Il reparto panetteria e pasticceria fa venire l'acquolina in bocca
July 2023 by Google user
The store was exceptionally clean, spacious and well stocked. I went on a weekday, the store was extremely busy with customers mainly in the foodhall area. There is wide variety of hot and cold foods available. There was a short wait in the queue to use the foodhall self- service checkout, of which there are many. A member of staff was available at the checkouts to assist shoppers.
July 2023 by Reya Castle (Reya)
The staff are rude. They seem to be very preoccupied with the idea that you might be stealing. While I was in the fitting room a staff member was trying to hurry me out of there and complained that I took too long (I was in there for maybe 10 mins). I move slower than other people sometimes because of my disability, it was incredibly rude. Furthermore, I heard staff questioning at least 3 other people in the shop during my 30 min visit about whether they stole something! The place is clean and has a nicer layout to before, but whatever the management is saying to staff to make them paranoid about thieves needs to be corrected. They also need to be educated about invisible disabilities.
July 2023 by Ri-Ann Clarke
Lorraine is a wonderful Bra Fitter Customer Support Advisor....She provided advise..She ensure I was comfortable with evey bra I fitted in order to find my fit...Keep up the Good work and keep on smiling, it made my day.
April 2023 by Misha Boodhoo
Staff are very helpful as always. New food hall is amazing! (Some) items are the same or even cheaper than Asda and lidl, eg, Asda has 3 medium onions in a pack for a £1. M\\u0026S has large onions, 25p each, and option to choose suitable size for less wasting, we can get 4 large onions for £1. Same with garlic prices. Many people are scared to get into M\\u0026S, thinking that it's very expensive but we can always find something to suits our budget, thinking of quality, no comparison with the other Supermarkets!!
April 2023 by cathy graham
A much better layout since the refebishment with more self checouts throughout the store
April 2023 by Lesley Finlayson
Wow! It's had a refit! Looks so open and fresh. Beautiful bakery. The only downside is that you have to check yourself out on those awful self-service checkouts. There are plenty of staff to help at the moment I'm guesdingvthat won't last long.
February 2023 by FLOYD LEITAO
Bets place for all your needs. I would really suggest if you'd prefer good quality.
January 2023 by Alexandra B
I made a comment that the price indication on item was misleading. It said ?FREE? in large letters with little * and comment in different and lighter font mentioning that this was conditional.A minute after I received a full on extremely rude lecture from a member of your stuff about what I ?WAS ALLOWED? to say about the prices at M&S.Ok, point taken. From now on I do my shopping at the @Waitrose next door.
