November 2023 by Megan rose Miley
Staff are beyond rude and unfriendly , sort it out, when you work in customer service having an attitude like that doesn't get you anywhere. When I come to buy something I expect to be treated with respect and kindness. The lady serving me didn't even tell me the price of the items and didn't speak to me the entire time. So unprofessional ..
November 2023 by Miss Ama
Staff were friendly and efficient, received my latte quickly. The toilets were really unclean and messy, I feel very sorry for the person that has to clean it because it was an absolute state!
October 2023 by Min Lee
Extremely rude staff, wow.First, I ordered an OAT matcha and they made a soya matcha. The manager looked at me and said 'you ordered a soya matcha' with such an angry tone. This isn't possible because I can't digest soya. I also overheard staff checking my order which was indeed oatmilk. No apologies or anything. She just aggressively said we will make you another one, okay?Matcha latte was honestly awful. This is almost 4 pounds you are kidding me! It's so weak and bland. I asked the staff if I would possible have a little more matcha in it. He said 'it's not allowed' and I should order another matcha to get that. How aboslutely ludicrous. one of the worst places I've been recently. Avoid, unless you are buying a standard pret sandwich and getting out of there!
August 2023 by sajjad Hussain
A Heartfelt Appreciation for an Outstanding Dining ExperienceI am writing to express my sincere gratitude for the remarkable dining experience I recently had at Pret. I felt compelled to reach out and personally thank you for the incredible taste of your food and the exceptional customer service provided by your dedicated staff.From the moment I stepped into your establishment, I was greeted with warm hospitality and a genuine kindness that immediately made me feel welcome. The staff at Pret is not only polite, but they go above and beyond to ensure that customers like me have a memorable experience. Their attentiveness and friendliness truly add an extra layer of enjoyment to the already delightful culinary offerings.Speaking of the food, I must commend you on the exceptional taste and quality of each dish I had the pleasure of trying. It is evident that great care and attention to detail goes into the preparation of every meal. The flavors were exquisite, and each bite was a testament to the passion and skill of your talented team in the kitchen. It is not often that one comes across a restaurant that consistently delivers such an outstanding culinary experience.Furthermore, I thoroughly enjoyed the location of your restaurant. It proved to be easily accessible, and the ambiance created by the tasteful decor only enhanced the overall dining experience. Whether it was the cozy interior ,every aspect of Pret contributes to a warm and inviting atmosphere.Once again, I want to express my deepest appreciation for the exceptional taste and the well-trained staff at Pret. It is clear that you have created a truly remarkable dining establishment that excels in both culinary excellence and exemplary customer service. Please extend my heartfelt thanks to your entire team for their remarkable efforts in making every visit to Pret truly memorable.I look forward to returning to your establishment soon and recommending it to family and friends. Wishing you continued success in your culinary endeavors.With heartfelt gratitude,Sajjad Hussain Chattha ?
August 2023 by Scurvy SSS
Opening time 6 am .. always close even when I pop in at 6:20! WHYYY
August 2023 by Alana B
The selection of food is good.What is a let down is the poor customer experience from rude miserable staff. In particular one female - who never says a word and just slams your food on the counter.I only pop into this branch because of convenience - local to my office, bigger and opens later. I have visited this Victoria branch so many times and compared to the other branches your staff are not welcoming.
May 2023 by dave pelton
Always love the food and drink in here. Service is great too.
April 2023 by Google user
Extremely rude staff with furious attitude. I ordered Matcha(green tea) latte with soya. They got me the wrong order and said you should say ?Matcha? Latte?I ordered the same thing million times in US there?s nothing wrong with it.. after I got my drink it tastes really bad soya and matcha was unblended. I was shocked about the whole service and situation with this store. The person who makes the drink also have extremely rude attitude towards other customers?I am not sure if this is a UK thing or only in this store?
April 2023 by Cookie Ding
Extremely rude staff with furious attitude. I ordered Matcha(green tea) latte with soya. They got me the wrong order and said you should say ?Matcha? Latte?I ordered the same thing million times in US there?s nothing wrong with it.. after I got my drink it tastes really bad soya and matcha was unblended. I was shocked about the whole service and situation with this store. The person who makes the drink also have extremely rude attitude towards other customers?I am not sure if this is a UK thing or only in this store?
April 2023 by Kieghley Hodgson Allen
The staff were super lovely but the manager was moody AF and spoke so rudely to the staff. They had been warm and friendly and momentarily a till wasn?t stationed. The manager curtly says ?we have customers serve them? and makes a point of ?guess I?ll do it myself as everyone else but me is so useless? and then like a petulant teenager serves me at pace with zero charm or smile like it?s McDonalds or the security of Huston (US) Airport? yes they let a queue form momentarily. But happy people are more productive. Zero reason not to manage with joviality.
April 2023 by Dalila Miseo
Super nice staff, good espresso and good croissants. The venue isn't small, so it is not so hard to find a table.
March 2023 by 836radan
It's a good place to have something for breakfast. Decent prices and plenty of options. I liked the tuna&mayo sandwich.
December 2022 by Shari Solomon
super busy store but easy locational access and quick staff.
December 2022 by Marie Antoinette
The girl behind the counter in the left was looking at someone speaking to someone else and she grabbed my wrap and dashed it towards herself. Then asked me if I wanted a bag and I clearly said yes but she was too busy watching someone else that she didn?t hear me and asked me again rudely, then just pushed my bag towards me. Didn?t know it was your job to just stare at people and not serve your customers correctly. Not coming back.
November 2022 by Sergejs Malinovskis
Saying it is open at the door and here on google maps, however never open on time. Staff is ignoring customers standing outside. Will happily change the review if place opens on time, or opening hours change accordingly.
