December 2023 by Petra B
Awful customer service, no smile at all and rude? food not so great ? avoid !
December 2023 by V A
Its a delightful experience visiting the local Pret for coffee and food. I want to express my gratitude, especially to Victoria, the hardworking and kind Ukrainian barista. Her dedication and warm, welcoming demeanor truly enhanced the visit. The quality of service provided by her and the entire team at Pret makes it a wonderful experience every time.
December 2023 by Balmain Pay
I?m satisfied with the quality of the products which I purchased but they didn?t tell us the toilet was broken. when you serve any type of drink you should notify the customer there is no toilet. Please sort this issue out.Thank
November 2023 by Charlz Logan
Lovely drinks selection and staff are very friendly.
October 2023 by taghreed alturki
Lovely staff ?very quick service ??Delicous and fresh ???
September 2023 by Xenia Bu
Rudest staff, i go to all other pret?s never have the problem, staff is usually nice and welcoming. Here they don?t care about anything. They don?t have this, dont have have that. When things will be fixed? How do we know?- they reply. Very disappointing.
September 2023 by Dansmite
When I got one of their famous smoked-salmon(ella) protein bowl I threw up on the bus, Got diarrhoea when I went home and then get hives and all of this due to the fact the fridges dont work, normally I would have noticed but I had to go on a shift where we left the house at 3 am and came back around 4 pm so we were terrible
September 2023 by Joanne S
Popped in for a quick drink while shopping, staff were not welcoming. Picked up a pre cooked hot panini which was ?ok? although a little dry. Drinks average. Toilets ? don?t even bother! Worryingly they are located downstairs next to the kitchen!!! Dirty, smelly and in need of a refurb - neither cubicle was in a fit state to use both disgusting.
August 2023 by Keith Ealey
The service and food great BUT the banquet seating is fit for the skip and so are some of the seats. Also there?s an annoying faulty flashing ceiling light! Got to be one of the worst prets I?ve been in.
August 2023 by musky999
I went in to buy a bottle of water on yesterday ( 27th August to be exact) before I met up with an old friend. As soon as I grabbed a bottle of water and went to the counter to pay, I noticed there were three staff in black shirt sitting at the side of the counter simply staring at me in an idle manner. I stared back at them and they resumed some conversation afterwards, but I felt really uncomfortable standing there near them. Having paid for the bottle of water, I quickly walked out and I could suddenly hear a roar of laughter coming from their direction as soon as I left the store. Did they think it was fun simply watching customers and picking on some 'foreign looking' customers just because they don't look like them ?! Their behaviour was totally unacceptable. Why were they sitting there doing nothing ? Were they having a break or what ? I will never ever go into this store again. Simply these staff convey sheer rudeness and no customer service skills whatsoever. Avoid this store.
August 2023 by Saurabh Hansalia
Family visit to this store for a quick lunch. The service was really poor. Asked for a tray to take our food to the table but staff said no tray available, wanted to pay by cash but staff said we need to pay in exact change! as they don't have in return. Found a table to sit down but ripped chairs and not a clean table. Overall, the service quality wasn't up to the standard and not a clean interior. Management - please review this store and improve the quality, thanks
July 2023 by Peter Goss
The interior is in need of maintenance, ripped seats on a number of seats, flickering lights, ?broken toilet?, generally a bit dirty if you sit down.
July 2023 by Lucas Imbiriba
I got some bread with bacon and egg that is so dry you cannot eat it without drinking tons of water. I asked for butter to try to lower the pain, but they said they got none. Btw the organic coffee tastes pretty bad for some reason. Worst place ever to have a breakfast
June 2023 by Alejandro C.
Toilet doesn't work, the ladies at the shop are not pleasant at all. They don't make you feel welcome. They are rude when talking to you. I don't recommend this place
May 2023 by Paulie J
Since we've been in London, we have patronised this particular Pret A Manger, we have enjoyed our many visits up until today. After watching the end of the London Marathon, we headed to our favourite Pret Cafe; looking forward to a snack and coffee. Much to our disappointment we were denied the pleasure of dining there because the store refused to accept our cash payment, despite accepting our cash in the past. Your survey asks how much we spent. Well the answer is nothing, because you wouldn't accept our money
