December 2023 by David Farinha
After traveling to the Sports Direct store located at Whitechapel road, then Mile end road, I was told to travel to the store located at Picadilly Circus to ask if they could help get a refund for a a shirt for my nephew, a lady named Carolina was very kind and helpful and deserves a pay rise because she explained that Sports Direct does not offer refunds. She explained that they give you a voucher instead. This forces Customers to purchase from their company. It is evil and wrong. If you make a mistake and want to return an item, no one picks up when you call their customer service number. When you email, they respond that you will get a full refund and when you visit the store, staff refuse the refund and tell you the email from Sports Direct is a lie. Management need to learn that customers make mistakes and sometimes deserve a refund on the product. Learn to provide good customer service and reduce your prices because there is a cost of living crisis.
November 2023 by Kaushal Kishore
It's good place for shopping sports wear. It's nearby Piccadilly Circus so easy to go. I had 5 floor and good collection in all floors.
November 2023 by Lai Chien Sin
Bought my shoes with good price. However, the staffs seem unwilling to serve.
October 2023 by Andrei B
Pretty good as far as Sport Direct goes. Great variety of products and services (picture attached). It's in a very nice location right in Piccadilly Circus, though you won't find parking anywhere in the area. Prices are ok for the middle of London.
October 2023 by Football Club of Riverside
I got the green socks I wanted but not the green shorts.Big store in the centre of London with lift access to each floor.
October 2023 by Vincent Tan
It?s big but the stock is tired and uninspired
August 2023 by Rose R
The service was very poor and there was a female employee with smoky make-up who was very rude.
August 2023 by Maria Wolodko
Visit that store was the worse shopping experience in London.The female part of the staff is lazy and rude!They literally do you a favor by giving you a service! Three staff members argued in front of me who will take over register to charge customers in a queue?On top of that, price tags are lower than the final price by the register.That?s nothing else, just scamming customers!When I complained as an answer, I got stupid smiles and rude comments!These people should not be involved in any jobs that require human interaction.Great service in Great Britain!
July 2023 by Sergio Wisner
The staff are kind and helpful, but size 13 trainers I was looking for were not available in the shop.
June 2023 by Armand Fanaie
I placed an order today and when selecting Apple Pay as payment method, after my Face ID was scanned and payment showed ?processing? delivery method was automatically selected as next day delivery which cost £11.99. While payment is processing you cannot click anywhere to cancel and I have emailed your customer service who said no changes can be done on the order: I am outraged that nothing can be done from your API somehow selecting the most expensive delivery option without letting me pick or approve anything and I somehow must be happy to pay an additional £11.99 on a website for affordable sports gear! I am a loyal customer and expect this technological wrong to be made right.
June 2023 by Steven
The customer service here is trash. I was there for under an hour and the guy basically asked me why do I keep on trying shoes if I?m not gonna buy any. I did buy shoes btw. I was just trying to find the right shoe at the right size, but most of the shoes that I wanted, they did not have the right size. Will not ever shop here again, and do not recommend it to others. The staff is extremely dismissive and rude.
May 2023 by Spencer
The customer service here is trash. I was there for under an hour and the guy basically asked me why do I keep on trying shoes if I?m not gonna buy any. I did buy shoes btw. I was just trying to find the right shoe at the right size, but most of the shoes that I wanted, they did not have the right size. Will not ever shop here again, and do not recommend it to others. The staff is extremely dismissive and rude.
April 2023 by tamsin macdonald
I bought a pair of ski pants yesterday they were not my size but I didn?t have a backup just yet, I ended up borrowing from a friend and wanted to return the ski pants that cost £79.99. They refused me a refund and said only store credit but no one tells you this before. Yes it?s not illegal but it?s unethical, this is such a stupid policy, definitely going to be re selling on Depop and Vinted
April 2023 by Martin Eggleston
Absolutely no clue how to treat wheelchair users. If I could give zero, I would. Very very poor.
February 2023 by Yejin Jeon
I am not happy with horribly unfriendly staffs.
