Good service from three central London stores today: thank you to John on The Strand, Damian on Jermyn Street (v.professional) and Debbie (?) next door in the Casual store. Very happy with my suit and trousers should be tailored by tomorrow.
TM Lewin has three shops on the street separated between business suits, shirts, and casual wear. Great service from the staff. If you're on Jermyn Street it's a good idea to compare all the different shops for your choice of clothing, but I would recommend these guys!
Not the first time having issue with them, customer service could have done better. Issue with alteration and was asked to pay additionally if I want to use emergency alteration service at the shop. 10 days if decide to return online order for refund and re-order. Online service should be aligned with shop services.