December 2023 by La C
I usually dread making returns but it was so smooth and straightforward at this Waitrose. Excellent customer service from Otto.
December 2023 by Great. Guy
Helpful staff, as usual beautiful layout. All your classic favourites can be found here.
October 2023 by Joey Anderson
I was staying at the Hilton by Victoria, this was a quick walk and had lots of vegan goodies for me! Clean and well stocked store.
October 2023 by Kya Campbell
Rashaentae served me today, quick and effective service. Thanks
October 2023 by zach Hecksel
Decent little grocery store. The workers were pretty slow and not super helpful, but the store itself seemed to be sufficient! I can not comment on prices as this was the only place I went to while here.
October 2023 by Sue Kay
A larger Waitrose than the small one in Victoria Street, had what I went to buy
September 2023 by Fabrizio De Tomasi
Great store, efficiently arranged with a diverse selection of groceries conveniently situated. The availability of a lunch area is also a positive aspect.
August 2023 by C. B.
Today I walked in Waitrose at Westfield: I just wanted to do my weekly big shopping but I walked out with two essentials: this place is so ridiculously cold one can't stand more than a few minutes!Not only you can catch a cold by entering the place, but it is an offence to Nature: the proof of a total lack of consideration towards reducing global warming and pollution!And all the fridges with fresh produce DO NOT HAVE DOORS, like they do in all civilised places, where not wasting energy is a priority!Unfortunately it's not the only place in UK not caring about being more eco-friendly, but this shop is just one of the worse!!!This is so old fashioned! I'm appalled!
July 2023 by jimil shah
Very good Superstore with so many varieties......Of food and grocery....
June 2023 by H rtgdr
I could buy Scottish cookies with white chocolate, which my wife loves. They were sold out at Wholefoods. We need small luck, sometimes.
June 2023 by Binary 0110
Appalling customer service. I used a self-service checkout machine to buy a small amount of food (around £10 worth) around lunchtime today. I made the payment with my card. The machine then froze and wouldn't provide a receipt. I asked the staff to help and they told me that there might be a problem with my card (which I have used multiple times before at the same branch) and wanted me to pay again. I checked my statement which clearly showed I had been charged and presented it to the managers and explained that it is not the customer's fault if the self-service checkout machine is faulty. After firmly explaining to the staff that I would not pay twice I was allowed to leave with my goods.I note there are several similar reviews here of staff being threatening or accusing honest, paying customers of theft/not paying (Marcus Ritchie - April 2023; seriousITA - September 2022; Arkadiusz Juszkiewicz - September 2022; Daoji - June 2021). Clearly this is a pattern of behaviour among the staff and managers at the store which needs to be firmly rectified.
June 2023 by Jackie M
I popped in this morning for some snacks for the office and I received flowers from a nice young lady staff at check out. I've had a tough few days and this gesture really made my day and cheered me up.
June 2023 by Michelle Reynolds
Aimed not at this branch but the manufacturers. So much gristle in your chicken products, salads pastas etc.We need lower prices or better quality!!!!
April 2023 by Dr Jesica Mac Leod
Clean and well stocked store although the prices seemed higher than in other branches
April 2023 by Marcus Ritchie
Rude male staff member accused my girlfriend of stealing a bag that she brought with her. Don't accuse people of theft if you have 0 evidence, and apologise when you get it wrong. Is basic manners, morals and principles that big of an ask these days?
