January 2024 by Tom Gee
I bough a loaf of sourdough bread to find out it's raw inside! Are you trying to poison people!? I think you should check on your bakers before sticking a hefty price tags on your produce and putting it on display!
December 2023 by dumea simona
Today 14.12.2023The management team is not use at all.First her English is absolutely very poor (she has to call one of the staff to help her understand what I need)The dog place was occupied by Christmas trees and I ask nicely if she can make some space for my large dog.Very rude she said she has to keep the trees there for customers as I am one of them I couldn?t get into the shop to do my shoppingPlease insure your staff is well prepared and instructed for customers ( on the phone when I call she talks over me without listening what I have to say)I was going to this shop years now but because they have been so rude I am not going anymore
December 2023 by manal tamim
Very convenient and good service
December 2023 by Great. Guy
Helpful staff, as usual beautiful layout. All your classic favourites can be found here and its a bit bigger than most so theres a lot to see.
November 2023 by Catherine Mim
You have a member of staff working in the meal deal section today called Brigitte. Her customer service was appalling.I came to the store to buy the meal deal. I picked up what I though was a main because it was on a meal deal section of the shelf with a red meal deal sticker underneath it.When I got to the the till and the reduction hadn't came off. I politely pointed out to a different member of staff that I would need a refund and picked up a different main.This member of staff then called over Brigitte, who instead of efficiently organising a refund, made the conscious decision to bring me over to the shelf and publicly humiliate me for what I had done, pointing out what it said on the sticker.I said it's easy to make that mistake when the item has been incorrectly labelled on the shelf. I felt I was being blamed for the stores mistake. No apology, just pure humiliation Infront of lots of customers as it was a busy lunchtime.Nor did she try to arrange my refund.This member off staff clearly can't work under pressure, has no manners or customer service skills.After organising my refund with a lovely person on the conveyer belt tills I returned to get Bridgette's name. She aggressively made another scene because I wanted to know her name.I felt she wanted to have a fight with me.I won't be bringing my business here which is a shame because I work in the area and have been shopping here frequently.
September 2023 by May
It was okay, staff seem be friendly amongst themselves, however they do seem to chat openly about their personal lives when customers are around. At times they can get loud when taking to one another. Prices are okay for the area, not the greatest. The selection is also not bad
August 2023 by Alicia Dybicz
I work on the same street in a restaurant and I go to this store almost every day, and every day I receive the same treatment, horrible, the staff are unfriendly, you smile at them and don't speak to you, I have bought many things several times but also a red bull and for them to accept the redbull they have to approve it in the system, when I tell them that I am 27 years old and that I work next to them they rejected my purchase because of a red bull, even if it was alcohol..... honestly I will never enter this store again because of the terrible person they have. Thanks basically for nothing. Lovely day. Xx
July 2023 by Jianyi Nie
I went there on a Saturday afternoon around 6 PM. A lot of things were out of stock. Many vegetables and fruits were not properly refrigerated such as the mushrooms. The shiitake mushrooms I got tasted sour, even though it has a best by days four days away
June 2023 by Valls Ferreira
Tidy and organised, friendly staff.
May 2023 by KEITA NAKAZAWA
This Waitrose is racist store. Especially Asian people.Two people spoke in sign language next to me. They didn't realise which I can read sign language.I was dreadful shocked this happening.I really pray that they will be leave from this store.I can not accept like this racist stuffs.
April 2023 by David Freitas
Some workers there (Jamaican/african looking women) are so clumsy and lazy, throws shopping to the side & don?t put the shopping in the bag for you and gives rude not bothered looks.. terrible.. they should be working in there own area rather than a posh area.
April 2023 by Tom Pearce
Rubbish service, absolute bold jobsworth at self check out. Won?t be shopping here again.
March 2023 by Luca B.
The worse service. Cashier got stuck for half an hour scratching cards for a customer and the queue was building up without anyone coming for support. I literally spent my 30 mins lunch waiting to pay and buy cigarettes. Definitely I?ll shop elsewhere on a work day.
February 2023 by Ryan Bish
Very unfortunate to say this is my local store but i will not be going back. As previous comments imply, older indian/dark indian male, in his 40s or 50s by the self check out registers is absolutely disgusting and rude!!! There is also a black security guard, also EXTREMELY RUDE, these two individuals NEED TO BE FIRED before this store can return to being good. Otherwise, i will not be coming back and its a shame as i live 4 blocks away. Please pay more attention to who you hire, because this is why your waitrose is doing poorly. Terrible customer service. Disgusting in general.
February 2023 by Unknown Sender
0 stars would be too much for the older indian male (rather dark) in his 50s? He is ABSOLUTELY DISGRACEFUL!! Why hire such disgusting people at such a good location!!!! Please remove him!!!
