November 2023 by Marie Sesay
I?m not sure if they?re short staffed but the staff in this store are extremely unhelpful and dismissive and borderline rude. Their phone line are left off the hook on purpose to avoid dealing with customers. I placed an order online which was coming from this store, they were running late, as they usually do, I tried calling the store to let them know I was willing to go and collect it, for over an hour the line was busy nonstop. I had a meeting to attend so I left and I ordered the exact same things to be delivered the next day, which came in good time. Now it?s been over a week of me chasing them (the store and head office) for my refund of the late late delivery which I missed. Head office says call the store, the stores line is constantly busy. So, I went in person to find them not that busy, there was no queue of customers, yet no one had time to talk to me. They said come back in two days the manager will be on duty or call head office. I could not believe a big store like Iceland could be so bad with customer service. My only regret is that I wish I had made my purchase with my capitalOne credit card, that way I would not be feeling so helpless, PayPal with all their promises of secure payments makes it particularly difficult when you actually need them.
November 2023 by Donna Maitland
I would not give it one star, Horrible, rude till person. I see another customer has experienced very bad customer service also.
November 2023 by DEN RUBY
So easy to shop but they need to put more staff on tills
August 2023 by Nicola ann Tunley (Nikki_07)
Iceland Catford.I will avoid in future after a bad experience. No shopping trolley's as a member of staff told me they are stolen and the best bet was to get a trolley from nearby Tesco.Returning to Iceland with a Tesco trolley, i asked if any delivery slots were available. Staff said yes. Continuing my shopping i found myself constantly in the way of staff filling freezers. Of which they apologised. Very busy throughout. Loads of bargains on '3 for £5 offers. Encouraging me to add more to my trolley. Made my way to the checkout. Took a photo of my full trolley whilst standing in the queue. When it was my turn I told the lady on the checkout that all the contents of my trolley were for home delivery. Only to be told by another member of staff that there are no deliveries because I took too long shopping!!!!So I pointed to the full trolley telling them how disappointed I now am that everything has to be put back. Being told that I took too long making my shop made me feel intimidated!!!!I rarely leave my home because of diagnosed mental health conditions. One of those is Social Anxiety Disorder. I am also recovering from two Cataract operations. Now I feel depressed again because of being publicly ashamed by Iceland staff!!!!!
August 2023 by Christine matthews
Staff friendly, shelves are full and freezers
August 2023 by slim small
There are no trolleys anymore, so make sure you have a pully or you're just doing a small shop. Otherwise, you will need to take a trolley from Tesco.
August 2023 by Kevin Parkinson
Convenient. plenty variety good prices reliable.
June 2023 by Grasy MAGAL
I'm so annoyed about prices nowadays!!!Just two weeks ago I bought a pack with 15 mixed eggs at iceland was 2.20£. I went there today 02/06/2023 there's only mediun size and it's 3£!!!Another things is the pack with 4 ice-cream it was 1.00 and now 1.50£.GUYS THIS IS 50% SPENCIVE!!!So I found at ALDI for about 1.20 £ forgot the precise price. So brought at ALDIEven at ICELAND products became 20% to 50% spensive!!! ?? ????
June 2023 by Kevin Phillipson
If you like condensed milk you can for £5.00 pick up a very large tin off it
June 2023 by Michael Trott
Pleasant shopping with Tuesday discounts for OAP shoppers.
May 2023 by Luke Miller
Friendly staff. Small shop, can get busy.Worked there 30+ years ago when it was Bejam.
April 2023 by China Blue
Lovely staff ..always find a great deal and good prices
March 2023 by Mr Crobar
Iceland has got expensive. I get that everything has gone up because we are being ripped off by the big PLCs, but even comparatively speaking. Also, apparently, customer service is officially dead. I must have missed that email, but the woman on the till barely grunted at me and my friend. Perhaps this is icelands way of getting rid of till staff completely, put the rude ones out front so people like me who would rather be served by a human than argue with a machine give up thus playing into their hands so they can employ even less staff and make more profit!
March 2023 by Rose Sopp
Staff, we're helpful and polite, and everything was clean and tidy
March 2023 by Jenny Snaps
Good store. Freezers looked well and truly stocked up! Very quiet and not that busy.Iceland have always had small tils some reason compared to Tesco which are slightly longer!
