December 2023 by Laura
As the other reviews indicate, the pharmacy staff is really rude and unprofessional. I sat there for 20min with no one else around before I followed up and they said my prescription had been ready ages and I should have asked sooner in a really aggressive way. In both the medical and retail professions a minimum level of people skills is required? quite shocked at the attitude and lack of common sense to ask the only person waiting if they can help, or even better, recognise them from 10min ago and tell them their prescription is ready. Just a really negative experience. Will look into changing pharmacies.
October 2023 by Barry Hume
Seemed nice when I went in. Only entered for a single product which was displayed as a label with a card saying take to till. Queued patiently at till. Served eventually only to be directed to the pharmacy countered.Another long wait later and the counter told me they were sold out! If this is 'Superdrug' I shudder to think what I'd have got from its mild mannered alter ego!
July 2023 by Giuseppe Fallucchi
The pharmacy staff super rude and very unprofessional. Poor customer service overall.
June 2023 by Giulia F
I?m so disgusted! My husband and I entered the shop today around 1.45pm to buy some eye drops and the cashier (Paula, according to the receipt) accused my husband of stealing an ?eye product?. I pointed at the drops on the counter and she said ?you had a bigger one?. I told her that the only eye products we took were the ones on the counter (I also took a Garnier eye mask from the stand in front of the till while waiting in the queue) and when we started to empty our bags and pockets to prove she was wrong, she refused to check and looked down the whole time.I didn?t even know what to say at that point as I was pretty shocked. Please avoid this place at all costs!I will definitely report this utterly disgusting behaviour, as this goes beyond being rude.I really hope management will investigate further and check the CCTV, as being accused of stealing is a very serious matter.
May 2023 by Helen Michael
The pharmacy is not great. Staff feel like they are being forced to serve you, with a really " can't be asked attitude", with most things out of stock all the time. it's weird because the actual superdrug staff are amazing so it's a contrast in one store.
May 2023 by Katia Airosa
I bought a Rimmel primer mascara, it is really disappointing, it is dried, there is not product in it and they will not refund your money.
May 2023 by Denise ?Den Den?
Love this branch as its quite small compared to other stores I've been in and much quieter which means you can shop more easily.Have a good array of makeup which is usually on offer which is handy. Love when they have the staff on the makeup aisle wearing visible makeup and they're always approachable and seem very knowledgeable. There's one lady who always recommends certain brands and products that she uses and has helped me get some good primers and setting sprays from a brand I would never have considered.Have also overheard this lady telling another customer about the vitamin c and e skin care ranges. I have brought the superdrug vitamin c skin range and have been getting a lot of compliments about how I've got a little healthy glow
May 2023 by Msm
The cashier was so patient and accommodating. I was worried that I was holding up the queue whilst she was dealing with my problem. I even suggested that I step aside so that she could serve the other customers, but she said no and continued to help me until the problem was solved. Superdrug should be very proud of their employees.
April 2023 by Chia
Prices aren?t correctly put on display. You see one price and when you go to the till it?s another. And lying about prices so you can just buy them isn?t cool at all. ?65p?for wipes when they are indeed £1 is weird. Don?t go here go to Lewisham instead
March 2023 by Grant Slater
The pharmacy seems to always be closed or out of stock. This is a glorified beauty product shop with inflated prices. Checkout is extremely slow with staff constantly trying to upsell pointless trinkets.
March 2023 by Jimmy Fix
Avoid use pharmacy service I walked around for one hour waiting for the person in charge and not arrived .
February 2023 by Silvia R.
I went to their pharmacy yesterday afternoon, as soon as they saw the prescription paper in my hands,without even letting me speak, they dismissed me saying their system was faulty so they couldn't serve me. I tried to explain to two of them that I had the prescription only because I asked my GP to print off the name of the drug for me as I couldn't decipher his hand writing nor remember the name of the drug, but the product itself can be sold over the counter without prescription as well. The clerk kept saying they wouldn't serve me without even reading the name of the drug or checking if they had in store. Rude. Really poor customer service. Eventually I bought the drug elsewhere and they lost a customer.
January 2023 by Stephenson Kales
Perhaps train the pharmacy dispenser on customer service.... why do individual take up jobs they can't manage.Having an attitude explaining what I am able to do, yet was I able to go to another pharmacy as my prescription wasn't released on your side.Incompetent....Shocking..Suggestion go to Lloyd's on Torridon road. Busy but helpful!
December 2022 by Celine Bovell
Lied about their exchange policy and refused to give me one even though my purchases meant I was still paying and not getting any money back from the company.
November 2022 by Ahmed Tushar
Stock is good and well amount of variates, but staffs are usually unreasonably rude and mostly incompetent. They don?t want to give any legitimate discount not even discount for NHS.