March 2024 by David Baker
Despite delightfully helpful lady who wanted to accept all my offered furniture the ignorant van drivers that picked up wanted to take only two pieces - wasting my time - despite having moved all furniture for an easy collection. Why say you want it from many quality photos - and having spent ten minutes explaining - so no doubt. So irritated and it?s the charities loss which makes it even worse imho. Save the time and use someone else.
January 2024 by Jake Jd
Helpful and lovely invigorating to all staffs
October 2023 by irfan bhati
I think I lost one of my personal belonging here by mistake but the staff is not responding to my calls.
September 2023 by Geraldine Ayul
I am a regular customer at the British Heart Foundation, Old Kent rd, London.They often have some very nice/unusual furniture etc(even though sometimes it can be a bit pricey) but the quality is usually quite good.The staff(mainly volunteer's) are very helpful and friendly.I've had a good experience with the delivery guys with them delivering on the 3rd floor flat(no lift) and friendly/polite as well, plus you can get a delivery very quick also.My only gripe is that when you see something you really like and want to buy it there and then, you'll see a notice saying 'bid for me on ebay' it's frustrating at that point especially if you want to buy the item there and then and don't have the time to bid on ebay.Overall would recommend.
August 2023 by Rida B
Went in today to buy a wardrobe and mattress and can honestly say I have never ever experienced such rude behaviour in my life ,there was a staff lady possibly late 30s black British with yellow streak in her hair ,she was next to me I asked her for the price of a mattress as it didn?t actually have the usual price tag on a particular one ,she screamed at me ?you can read the prices can?t you?Literally shouted across the store and then walked off ,when I eventually found the price tag which had been moved onto a table by accident I gave it to her she threw it at the till and told me the lady will come soon and walked off without even a glance at me ,I spoke very softly and kind to her and she reacted in that manner so I cannot imagine how she would react with a more difficult customer just awful I was thinking about it for days after I went home ,on the other hand the English lady behind the till what a beautiful service she gives she made the awful experience that bit better very lovely lady and not the first time she has given amazing service as been here a few times she needs rewarding.
July 2023 by Rida Boucena
Went in today to buy a wardrobe and mattress and can honestly say I have never ever experienced such rude behaviour in my life ,there was a staff lady possibly late 30s black British with yellow streak in her hair ,she was next to me I asked her for the price of a mattress as it didn?t actually have the usual price tag on a particular one ,she screamed at me ?you can read the prices can?t you?Literally shouted across the store and then walked off ,when I eventually found the price tag which had been moved onto a table by accident I gave it to her she threw it at the till and told me the lady will come soon and walked off without even a glance at me ,I spoke very softly and kind to her and she reacted in that manner so I cannot imagine how she would react with a more difficult customer just awful I was thinking about it for days after I went home ,on the other hand the English lady behind the till what a beautiful service she gives she made the awful experience that bit better very lovely lady and not the first time she has given amazing service as been here a few times she needs rewarding.
July 2023 by Elton Trindade
I went yesterday and bought a bed and I was treated very well. When I come today to change and get a bigger bed, the lady that is working today been so rude ! And arguing with me. Look like I can ask any question . I just wish her a wonderful day and God bless her . Because look like she?s in a bad day
July 2023 by Dorothy Nicole
Collection I ordered multiple items to be collected. They came and didn't want to take anything. When everything works. They dragged the washing machine down the stairs and said they can't take it. Leaves me in a terrible position. Never again
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[email protected]March 2023 by Fran
business by ill-educated gansters. I saw an electric sofa and I wanted to buy it. The manager told me that it has to pass an electrical inspection. not giving the option of giving a deposit or reservation. surely they would keep it for a friend or they would keep it for themselves. I'd rather buy from a store than buy from this mafia organization that claims to help people, but I think they don't help at all. Many of their items are old and expensive haha
January 2023 by Joanna Lennon
Made 2 bookings and on both occasions no one turned up. On the second occasion I called up and they told me that I had 'declined' the service but this was not accurate. I had had a discussion with the call handler the week before who had poor customer service skills and told me that they could not help me take anything down stairs as it may injure their removal workers, I told them I would find someone to help me manage with the items and agreed the pick up time but they just cancelled it.Disappointing service....now considering a bulky rubbish removal which is a shame as these are quality items that could do with being rehoused.AVOID.
January 2023 by malexie1
Got an email cancelling my online booking at last minute . When I called to query this the operator told me the online booking is unreliable and most likely the slot I had booked was already taken.
December 2022 by Christopher Veal
Simply awful. I attempted to donate a dining table. Waited all day at home. Received a call saying they were an hour aware and no one came. No answer via phone or email since. Highly unprofessional. Avoid.
December 2022 by Alya Bangoura
Great experience. Best quality.
November 2022 by Divvya T
Rude and Disrespectful Customer services they provide every time you visit them, even though the store is well laid out but it seems like its a favour they are doing to you by selling THEIR products.
