November 2023 by Joshua Paul
Me and my partner got a carpet from here and the customer service from Nuno was next to none would highly recommend visiting old kent road store just to be dealt with by him.
November 2023 by Cy
Go other outlet instead, save you time and money.1. Not responsive on phone call despite them asking you to call back. Had to keep calling back for almost an hour in order to reach to someone.2. Not educated enough on their product. Was looking for luxury vinyl and found a product that we liked. We did our research and noticed that we don?t have to buy separate underlay as the product we selected comes with it despite the sales lady telling us we need to. Called back (and went through point 1 above to confirm) and the other guy told us the same. Disbelief, called another outlet and the HQ instead and both confirmed we do not need purchase separate underlay for that particular LVT we selected. Unprofessional recommendation or just purely unethical to get us to spend more? ????? (under flooring costs £13 per roll)
September 2023 by Fred Dickieson
Sara & Dubin provided excellent service, hospitality, advice & some elegance & razzamataz to my carpet buying experience. Great shop polite and considerate people. Highly recommended
August 2023 by Juan Carlos
The team was very friendly and very professional. I bought 23 square meters of carpet and given that I do not have any profesional tools they kindly let me use their tools to cut the carpet to size. The quality of the carpet also seems very good for the price (bought the 'New Top Cord Loop Carpet').
August 2023 by Jennifer Okwuosa
We urgently needed to take carpet home for stairs but couldn?t find exactly what we had in mind. Nathan took time off his lunch and went above and beyond to help us find something that would suit out home. We left very confident about what we purchased which is completely different to how we felt when we arrived. Thank you to Nathan and the rest of the Old Kent Road carpet right team!
August 2023 by slym
Thank universe I'm those people who don't leave reviews until the end of the service. these are useless honestly I've been waiting over a month for my products and each time I call I get different information I know we all work for money but just quit if you don't like your job instead of upsetting people.
July 2023 by Jas Mudhar
Fantastic Service as always from Carpet Right. I spoke to a very friendly customer advisor by the name of Morvarid in Old Kent Road branch & received excellent service to get my carpet sorted. The manager named Nuno was also extremely helpful & updated me on the current range & also gave me a great price on my chosen one. I will be back again for sure. Thanks!
July 2023 by T
My advice to anyone seeing this is go somewhere else. The Manager there Dubin is full of rubbish and will promise you everything under the sun to get the sale. Me and my partner had to delay us and our newborn child moving into our new flat because 1. The flooring took way longer than promised to get here 2. When it did eventually get here it wasn?t even the right sizing and they messed up the order getting getting them the wrong way round - delaying it even more 3. The fitters had to then reschedule another week to come and fit it and on top of all that, Dubin promised us he would lower the prices due to all the inconveniences which I thought was fair enough even though I was extremely annoyed. Absolute shambles of a store. If this review isn?t enough to send you elsewhere then I don?t know what is. There is a small shop just down the road of Tower Bridge Road which I recommend. Dubin if you see this you are a terrible salesman and shouldn?t even be an apprentice let alone a manger.
July 2023 by LadyWriter 1968
Not very happy. Had no updates when flooring will be done but was quick enough to take our money on measurement. If you suggest I message you then no one replies. Thinking of asking fir money back as paid over a thousand pounds already. When rang head office she couldnt even get through to the place to find out.
June 2023 by Isatu Turay
My flooring journey has been made so quick, with minimal hassle and an efficient outcome by David (engineer) and Sara (sales associate). They were super helpful and understood what I was looking for. I would recommend if you?re looking for staff who care and get the job done RIGHT
May 2023 by paula nuñez fernandez
Nuno was our sales advisor.Great sales advisor. Knowledgeable, polite and super helpful.Great experience. You could see the store was busy and he managed all queries in a very professional manner and with a great smile.
May 2023 by Amy Clayton
Great experience tonight purchasing our new carpet. Dubin was very helpful and knowledgeable navigating us through all the options, and very patient with us making our choices and altering our request several times. Thank you!
May 2023 by Obi1 Kenobi2
Went in store, picked the flooring I wanted. Gave estimated measurements. Guy came and did measurements over a week ago. I've heard nothing since for the full price. I tried calling the store and no one answered the phone. How do i get my flooring sorted? Maybe somewhere else. Spending over £2000 and taking this long to get the price sent.After calling the store i got it resolved. My quote just got forgotten. :)
April 2023 by Hckz
The manager there Dubin his name is an absolute diamond of a bloke. Sorted me and my Mrs out a wicked deal and went above and beyond for us. Would 1 million percent recommend this store, all the staff in there are so polite and professional. Dubin brother if you see this keep up the great work mate
April 2023 by Sasha Alexa
Thank you Carpet Right!What a great team.From measurement to fitting in three days with wonderful customer service, giggles and chats along the way.For Carpet Right HQ WAKE UP and sort your card machines out to accept contactless payments. Your staff work on commission and are losing sales for you and wages for them..You have amazing staff! SUPPORT THEM!
