September 2018 by Adam James
I don't usually like costa outlets however this one has really changed my opinion.
Customer service today was great, was greeted with a smile and polite baristas who knew their pleases and thank you's. Despite everything customer service goes a long way and this shows here.
The place is very clean and tidy including the toilet. Most coffee shop toilets leave you feeling like you need a shower after using them so to walk into a fresh and clean toilet certainly made a big difference.
Overall a great costa branch.
July 2018 by chris stamp
Sort your staff out!!!
So I have just been into this Costa and asked for two of the frostino drinks, but asked for less ice to be put into the drink than normal. After being told by the first member of staff that it is a blended drink I had to explain to him exactly what I was looking for, only then to be shouted at by the barista that it could not be done. He also went on to mention that there was no point to this as it would just be milk.
This type of behaviour from staff, I feel, is completely unacceptable as I am going to be the one drinking the drink and if I want it how I like it who are these people telling me that I am wrong???
What makes it worse is that on two previous occasions I have visited this Costa and asked for this type of drink with absolutely no issues what so ever!!
Maybe there needs to be some sort of customer service course that all the staff can go on to ensure consistency, as if this is the way customers are treated there is a Pret over the road and a Starbucks not too far away that I am sure would be more than happy to take my money; and give me a smile and what I asked for while they are doing it.
June 2018 by Helen Barker
Normal Costa. It bothers me that you can't get to it without walking through an area people sit to smoke. I get that outside space is a premium but not great for people with respiratory problems
March 2018 by Barbara Janiszewska
Great coffee, polite staff and friendly - which is always a bonus especially first thing in the morning!
February 2018 by Jonas Jankunas
Great service, amazing staff and cosy interior. Free and fast Wi-Fi, too. Thank you, would like to visit this coffee shop again!