August 2023 by CazzaBarnes
Visited here as it?s next to the Tower of London (and cheaper than eating in the tower) and just had a black tea and bacon bap. The service was excellent, bacon roll Cooked perfectly and it was so nice to have the tea in an actual teapot! Great view of the tower and able to sit outside too!
July 2023 by vidsnakeyes emin
They gave me the wrong milk in my order without telling me. My IBS was killing me all the way home.
July 2023 by Sarah Underwood
Think some of the reviews on here are a little harsh I came here twice today 15/07/23 once late morning the other late afternoon/early evening. Speed of service on the till was quick, drinks maybe on the slightly longer side but they were very busy but think they handled it well. I had a frappe and tasted very good and also checked on me to make sure I?d been served which was good. Only improvement I?d say is a better queuing for tills and receiving drinks
July 2023 by Jo Jo
Fantastic service. Very busy but still very professional. Great drink. ?
July 2023 by Daniela Martinelli
I usually go to Costa coffee at Waterloo station and the service is amazing. But sadly today I am very disappointed. There was a very rude guy ( with glasses and moustache) at one of the counters. He was having a very hard time being nice, saying good morning and he gave me a cold cinnamon roll in a very bad manner. Maybe he thought he was doing me a favor and I wasn?t going to pay? So sad ?
July 2023 by Roshan Jha
Hot Chocolate of Costa is always my favorite but here it was not thick texture as its there in outside shops..hope to see quality increase in the shop
June 2023 by Eliana Carratala
the staff where extremely frantic and rushing even tho there wasn?t anyone else there . Me and my friend both had an iced latte and within 5 minutes we felt very unwell . Later on we were both sick and unwell and we hadn?t had anything but this coffee . They rushed everything and probably weren?t having any hygiene standards at all . do NOT go to this costa unless u want a stomach bug !!!
June 2023 by KevinandLucy
Called in here about 9.00 on a Sunday morning before our tour of the Tower of London. There were 2 staff working and about 6 or 7 customers in front of us. It appears that the staff were not clued in. They were very slow. A couple in front of us left the shop without ordering. I ordered a coffee and had to ask twice for milk. I then had to remind one of the staff that I has a toasted sandwich in the toaster.
June 2023 by Uday Kiran
Nice place for coffee ? to grab and go
June 2023 by Andreas
Beautiful customer service, till guy Sanchet was very nice and careful with me and my girlfriend?s order . Thanks a lot!
May 2023 by Bradley Mollett
Customer service is absolutely awesome! I dropped my coffee this morning shortly after paying for it and the staff quickly came to assist me and replaced the coffee. Top class !
May 2023 by Sohail Ryan
Staff are so rude not professional at all .Jigar is very rude who is barista maestro .very bad experience l had today.
May 2023 by Sumit Barua
Service very poor , served by Jigar . Feeling disrespectful and disappointed ?
April 2023 by Tom
Very quick and efficient but the milk is always burnt and as a result the coffees taste isn?t great.
April 2023 by Axel Foley
They renovated. Good very nice ?But the staff are not able to speaking ?? English properly in a central National Rail & Tube station. Hire other people.I was not the only one who left in disgust from there Monday.If you need a Costa and have enough time go to Costa machine in Sainsbury's outside. Better coffee too
