January 2024 by I V
Awful store. The security guard has stalked me throughout the store on several occasions, making me feel very uncomfortable as a woman on her own. The staff are severely understaffed, rude, and unhelpful - the only positive interaction I've had was with Casey. Saw a mouse running behind the cat food aisles which is concerning from a health and safety point of view. I could honestly go on and on. Please avoid this shop if you can.
December 2023 by Giuseppe Bellu
"I had a terrible experience at this pet shop due to the unprofessional behavior displayed by the manager, George. He refused to serve me, citing a shortage of staff, while he and three other employees were engaged in casual conversation at the till. Not only was his excuse unjustifiable, but his rude demeanor further exacerbated the situation. Such a lack of customer service is inexcusable, and I will not be returning to this establishment. The managerial staff should prioritize customer needs over personal discussions. Disappointing experience overall,.?
December 2023 by Davide Finazzi
Always plenty of options to choose from, for any pocket size
November 2023 by VityTOUR
I came at 14:00 o'clock and they don't want to sell me a hamster because it is too late for them
November 2023 by Ethan E
Very large space with a bunch of pet supplies at the ready. Our cats favorite food is sold in bulk here.
November 2023 by Chris H.
Can?t find a better place to get everything I need for my dog and my fish, always leve the place wanting to get a hamster or a Guinea pig ?
November 2023 by Andressa Anderson
Hamsters are put together in a small cage with pretty much no bedding at all. This is animal abuse. Animal cruelty.
October 2023 by Dave Selkirk
It's a harsh review, but I'm very annoyed. I am battling to find the cat food my cats eat, and after checking online to see that this branch had it, I went in specifically for that. After spending some time looking, I couldn't find it, not even a single tin from that brand (Encore). I looked for quite some time to find someone to help, and when I did, they said they had the pouches but not the tins. They pointed in the general direction and said there in bay 3 or 4. I then spent another few minutes looking, but really couldn't find it. I then asked another assistant, who told me they only have it online, not in stock. Firstly, I would have appreciated the first assistant coming over to show me, and secondly I would've appreciated clearer stock marking on the website as to what is online only.I also noticed that the (live) crickets, in my video, are stored in a box and for sale. This may seem petty, but that feels cruel to me.
October 2023 by ????
Visited around a week ago, very limited stock on the shelves , Im absolutely disappointed with customer service ?. I was looking specifically for aquarium lights for a plants and sales advisor gave me a silly recommendation to buy any lights from their stock , stating ?they are all nice? ?. and there were 2-3 more questions and the answers were more or less the same ? I think workers who?s responsibility is to assist in such shops should have at least a bit of understanding of animal world and related aspects ???????????????
October 2023 by Anna F
Quite difficult to get a member of staff to help and assist and not the friendliest. Stock of crickets and rats are hit and miss
September 2023 by Doris Smith
Need more staff available at least 1-2 more at all hours.Stock levels could be better, quite poor around accessories and health care for cats and dogs.I find it hard to buy anything here as it looks like they only sell animals to whoever the store manager seems to like which is ridiculous.Haven?t tried the vet yet but seems promising.
August 2023 by Jo Webber
Despite limited stock on the shelves, it?s a fairly large store with an array of pet amenities, plus offering advice to a customer whose cat had diarrhoea.
August 2023 by Mark Jefferson
They stock nature's menu and my Freuchie likes the pup cakes
August 2023 by Philip Thompson
I can't bring myself to give a pet store five stars just because of the caged animals, but I will say on my first visit today staff were extremely friendly and helpful despite it being not far from closing time; none of the abruptness or pressure so common to big chain shops at that time (5ish) on a Sunday.
August 2023 by Reuben Marcus
My experience here was a very terrible one. After I had made my second deposit I was blocked out. Nothing I did worked. I was so frustrated and giving up on my money when MRS. PATRICIA WILLIAMS came to my rescue and helped me out with the issue. I would have been in a big mess if I had not met MRS. PATRICIA WILLIAMS, her personal email
[email protected] .WhatsApp her privately Whatsapp+1 (669) 786-2778 I wish to recommend Mrs. Patricia Williams to anyone in recovery of loss. She saves me and I believe she can also save others who have run into loss.
