Bad customer service. Staff just stand around or go missing whilst customers are stuck waiting for approvals. Saw one staff member just buying their lunch watching other customers wait for an eternity. They didn't bother helping or asking a colleague to help... why would they? Absolutely zero awareness or care for customers.... read full comment
December 2023
Customer service is terrible. Shopping assistants chatting with each other, don't care about customers. Rude and unprofessional.
October 2023
I had 2 different pastries in a single bag and could not input both at the same time because of the weighing procedure everyone has to do everytime you scan an item. I didn’t want to use my hands to grab the other pastry from the bag in order to match the weight (for sanitary reasons) and tbh I actually did not think... read full comment
Sainsbury’s Local is ideal for customers who prefer the convenience of smaller shopping trips or grabbing food on the go. We wanted to provide a place where our customers can purchase their goods quickly, without losing the great quality and service we provide.