November 2023 by Diamond H
Terrible customer service.I've called several stores and no one answered. The stores don't answer there phones and they don't use their emails. There's social media sites are just as there for illusion. Terrible, I've been waiting for 10 day to get my order confirmation number, I have yet to receive it. I also do not have a tracking number or a receipt. Terrible. 1 star is too generous.
August 2023 by C Samuels
Atrocious. I never write reviews but I had a horrible experience here. I bought trainers from Sports Direct and the heels broke and started cutting my feet anytime I wore them. I brought the shoes in for any kind of refund, exchange, vouchers etc and the staff treated me terribly. I eventually said how legally I'm entitled for them to repair or exchange my shoes as they're not fit for purpose or of satisfactory quality and they told me this wasn't store policy. I explained as nicely as I could that I'm a lawyer and as their receipt says I'm entitled to my statutory rights and they outright refused illegally. The manager said he wouldn't tell me his name as he would get in trouble... I explained that of course he'd get in trouble because it's illegal to not let me return shoes within the legal timeframe when they're cutting my feet and I had the receipt, box, card and shoes in otherwise good quality. Eventually I found out his name is Andrew, unless they lied. But terrible experience and literally breaking the law and I will be following this up with Sports Direct online.
July 2023 by EZ Claps
Marvellous male customer service assistant who didn't mind finding our shoes 15 min before shop closure yesterday at 19:45; thank you Mr? - don't know your name
July 2023 by Rana Rana
Unorganised store. This morning, there were alot of shoes and clothes laying on the floor and no shoes on display for the football section. What happened to safety of the customers if there was a fire??
April 2023 by Saul Chacksfield
Awful customer experience. Although the store was empty, found it hard to get anyone's attention. Wanted to try on 4 different sets of trainers, the assistant went and fetched one of them (which took about 10 mins) and then just walked off.
February 2023 by Shamim Akhtar
Good range of items but staff could be more friendly! A little smile goes a long way.
December 2022 by Fernando Ojeda
The east African lady cashier processing an exchange was rude, impolite and sour. Seems not to have customer service skills at all. She just asked for receipts without eye contact and grabbing and dropping items over the desk. Was like were not customers but just doing a job she does not enjoy.I will prefer to visit other Sport Direct Stores in the future.
October 2022 by Katherine Gittins
Staff are so lovely and helpful. Alex helped me find the perfect new running shoes, answered all my questions, was quick with service and super helpful. Thank you Alex!
August 2022 by TONY FISHER
Not that good for a big shop, not many good items in there, just old stock
July 2022 by Erica Agyei
The customer service is not that great. Is like the staff don't want to be there. They were only one man who looked like he cared but the women were unbothered.
July 2022 by Yalcin Hussein
Very expensive..Harrods prices..teshirts advertising their products and want you to buy it very good strategy...and there are idiots who don't mind buying it ..never mind go and eat more mc donalds
July 2022 by Jade A
Customer service is poor. Alot of staff but no one willing to help.
June 2022 by Carla
Some of staff from the till is quite rude to be honest. Don?t have customer service skills and they are providing the service very bored
June 2022 by Jade Auguste
Customer service is poor. Alot of staff but no one willing to help.
May 2022 by harry cain
The guy I bought my shoes from was lovely & helpful. But when I tried to return them I was refused an exchange / credit because they insisted I had wore the shoes outside.I had only worn them inside and there was a tiny bit of dust on the tread. I feel like I've been scammed. Won't be shopping here again.Also terrible that they full stop do not offer a refund if you buy instore. Only exchange or credit, both of which I was refused anyway.
