Awful! We arrived having booked a room but then the girl on reception had to tell us that they didn’t have space for us. Apparently it was because of damage to rooms the previous night but they failed to ring or email to tell us.
December 2023
If I could give 0 stars I would.. My sister , brother, and my nieces stayed there and their window couldnt close so it was freezing, they asked for blankets and after receiving blankets they were dirty and stained so they had to go ask for more MIND you this was at 3 in the morning and told they can speak to the manager... read full comment
December 2023
It's oure second time in London, and we stay in incredibel hotel, very conftable, soo very centric.It's too ease go to the center.And the staff, are very sweety, but Gopal the receptionist incredible!! Thanks we come back!!