November 2023 by Atikah Khatun
They have rearranged everything, so can be confusing to find things. However with the change they have more diverse products, which Is much appreciated.
November 2023 by S
Management in this branch is a joke. All staff members must know each other and are always speaking in their own language, they seem to get annoyed when being prompted to do their job by paying customers.There?s always ONE till open, and many self service check outs which creates chaos during busy hours. Staff members become annoyed when there are issues at the self service, especially with the elderly and people who do not speak English very well. The security guard is often taking trolleys and baskets back to their area because of the shop organisation so the front door is empty many times, he deserves a pay riseThere was a sign that stated delivery was available today, and many people had full trolleys with the intention they?ll be able to get home delivery. But reaching the till they are told it?s no longer available since the morning? thiswas at 3pm WHILST the sign is still up.Overall, they should provide better training to staff members and maybe hire people who enjoy working retail jobs, management needs extreme work. In fact this whole store needs new staff and managers.
October 2023 by Tofayel Ahmed
Iceland bonus card works in a different way than other supermarkets. For example, if you spend 100 pounds in Tesco or Sainsbury's and scan your Necter/club card then you will receive £1.00. At Iceland you do not get any point's or money if you scan(unless there is promotional offers only for bonus card member's). If you put £20 pounds in your bonus card, you get £1 from Iceland. It means it will become £21. If you put £100 then it will be become £105. Every week I add £40 pounds in my bonus card and I get £2 pounds. Normally, in Christmas time for £20 pounds you add in your bonus card, you will get £2. Iceland products are way cheaper than other supermarkets. You can definitely save little bit here than Tesco and Sainsbury's.
October 2023 by Antony Roberts
My friend is honest to the point of insanity but guess what happened she was actually accused of stealing as she arrived at the till to quote the store staff if we scan these items and they are found to be hours your in a lot of trouble well cleaver clogs the items were not yours,why not check the CCTV first no amount of apologies helped especially as they didn't come from the customer service person who saw fit to cause my friend absolute embarrassment and to top that the guy went out on a break icey stares at Iceland.
October 2023 by Alina Bibi
WORST CUSTOMER SERVICE!Staff speak in their own language and say things to each other we dont know wether its good or bad also very rude.
October 2023 by Selim Ahmad
I went to buy some stuff i asked one of the staff for helping me and he was very rude without any reason ? Authorities should train them how to serve with customers
September 2023 by N A
Staffs need simple speaking training...How to say,Hi, hello and thank you
September 2023 by Medhina Mannan
lovely young hijabi girl working, however was screamed at by older workers for doing her job. she ran out crying so these older workers need a good talking to about how they are treating their employees.
September 2023 by Masum Ahmed
The shop was organised, and had most of the products I needed. The price was also good. But they provide ?discount card? which is basically a debit card type that you can top up and then spend, so there is no discount really. When I asked how the discount card works, the employees could not reply properly as if they were confused too. Employees were rude too. No till was open when there was a long queue in the self-checkout. When told to open the till, the employee simply said no they can?t open the till because they were alone on the till area. Did not even say sorry about it. Terrible experience in terms of customer service.
September 2023 by Giuseppe Careddu
The best Iceland in london, apart from the new employees, that you don't know if they are sleeping or if they are awake . For the rest, very organised and full of goods
June 2023 by David Ellis
Great place for sweets and frozen food but other products go other shops.
May 2023 by Aleina Castro
Terrible customer service, I am pregnant thirsty and in pain i just wanted to buy a bottle of water, as in every other shop i thought I must have priority so i went in front of the qeue, the staff lady assisting said I didnt have priority. Great way for you guys to treat your customers.
May 2023 by Meetha Begum
Very friendly security guard, staff look happy to be approached, stock always full and neat
May 2023 by Lior Shneor
Great location, opens till late, clean and nice
April 2023 by Ali Ashraf
I think of the best supermarkets in London compared to others, Iceland price is unbeatable,
