December 2023 by Farid Djebbab
Very bad staff the only nice person is the guy with the beard never was allow to use
December 2023 by Isa
I came in today to buy an oat latte and I got served by the most beautiful woman today she was a hijabi with glasses her service was an absolute 10/10 she went above and beyond!!. Is there any chance I can get her number? :) highly recommend this pret store but stay away from this barista she?s mine!!!!
December 2023 by Ju Li
Staff very rude especially the black woman always sitting on the chair while serving and moody also toilet out of service alwaysI would not recommend this
December 2023 by Mike C
I?ve never been to a pret with such moody staff. It?s strange because the service is consistently rubbish. Everyone seems angry and doesn?t care. I have a subscription and I can say this place is the worst pret experience I?ve had. If I found one more site like this I would cancel my subscription. It just seems the only one with miserable staff.
December 2023 by Hfcp970 Sapi
oh Tatiana Oh Tatiana know shes pregnant but still need to do he job and dont let custumers see her frustration ... i work in hospitality i inow how hard its to serve guest specially when is not on your day1 dont blame the persons do the coffee for your mistakes2 know how to handle ur mistakes3 we givin coffee or any other items to guests dont throw it in the pass4 dont push guests when u going to pick up food from the fridges i saw ur exprecion dint like itremember Tatiana its just a job it have a starting time abd a finishing time mean wile you work i think you should improve your job alot custumer service is essencial in hospitality
October 2023 by team ace
Two of my friends purchased items from the shop, and they were allowed to use the toilet. However, when I attempted to use the toilet, I was prevented by a female worker wearing a black scarf. She said the toilet was only for the customers. What makes my angry is that there were five people in front of me who weren?t customers either. They were directly on the queue at different time and were not stopped by the staff. So is the female worker a discriminator?? She only asked me to leave.
October 2023 by Xiao
I just feel like these people genuinely don?t want to work here. Everytime I go it?s like I?m begging them for a drink not paying ? and there?s a young man and lady that keeps play fighting with each other behind the counter. I hope they get together.
October 2023 by ???
My friend told me that he was not allowed to use the toilet because he didn't buy anything at the shop. However, a few people in front of him in the queue didn't buy anything either. Why was he specifically targeted? I am very disappointed with the shop.
October 2023 by Salman Yaras
Out of all the preta i go too in the city, this one has to be the worst, the staff dont even acknowledge your presence, i literrally have to talk over the staff to get serviced, 4 of them and none would even come to till to serve because they are too busy talking among
September 2023 by Rinky Dink
Snotty white lady with tattoos and redish/brown hair gave me terrible customer service, at first she completely ignored me to talk to a colleague, and then, without even looking at me, took and scanned my items. She never asked what I wanted until she had already told me the price ? . Also she handed me a paper cup after I ordered an Ice Latte, and didn't inform me that they ran out of ice cups, so when I pointed out I wanted an Ice Latte she acted as if I was an idiot and stated ''It IS an Ice latte''. How am I supposed to know you ran out of Ice cups? I can't see through a cardboard cup. I do not have X-ray vision. Terrible customer service, give this woman a week off or something
September 2023 by Junio Souza Das Graças
Horrible customer service!!?I went in the Sunday morning with my wife to eat-in. I grab 02 sandwiches, 01 sausage roll and 02 cokes 500ml. When I was at the check out I asked for 2 cups with ice because the coke wasn?t chilled enough. They denied to give the 2 cups of ice even i if I was buying all that stuff. Ridiculous. The counter was full of cups of ice waiting for others drinks. Anyway.. I gave up on my breakfast at Pret A Manger and went to COSTA CAFÉ wich has a good customer service and still have ice for all customers?
September 2023 by Sinem Sahin
Someone need to teach this black guy how to froth the milk every week when I get my latte made by this black guy my coffee has no foam literally feeling like drinking white coffee all the time, this has to change I don?t want to offend anybody but they need to be taught.Thank you
September 2023 by Volts
Good for teas ,snacks and food but toilet rarely works .So best to go Costa coffee across road ?
August 2023 by Carol Leatherby
Good service.Friendly staff.Great choice of lunch options.
August 2023 by Marisa Cresta
Worst staff ever! after regularly paying for the drink, we asked to be able to go to the bathroom and we were told that they don't have toilets. After which they made go to the bathroom a regular customer, who was greeted with sympathy. So we complained and headed to the bathroom together with the customer, the bathroom was there but they don't want to clean it so they say it's for staff only. At the first hint of a problem the girl at the counter started whining accusing us of yelling at her which she then did along with the rest of the staff. One even made the gesture of physically attacking us and was held back by the others.
