September 2023 by M.A H
Hahahaha. It makes me laugh reading all these silly complaints and moans in the comments about the Royal Mail - coming from the London hipsters because let?s face it, only they complain when things are not going their way or not receiving a middle-class service. Royal Mail always do their best to deliver mail and parcels. It?s you folk?s responsibility to be in your homes to receive your parcels when RM tries to deliver at your door. Pathetic excuses in the comments just because they have to go to collect their parcels themselves. Have a but more respect- Royal Mail always does its best. They are a national institution. So stop moaning about it. People on London just have no patience.
September 2023 by Sophie Greenwood
Awful service, just went to pick up a parcel I had delivered there and was told that they couldn't find it. After I asked what they were going to do about it, I was told "they couldn't make it appear, could they", absolutely no sympathy. Been pointed to a customer service tel. line or told to 'just keep trying'....
August 2023 by Laurie Mézeret
Royal Mail is not always easy to deal with, but the lady working at this delivery office really goes out of her way to help customers looking for parcels. I?ve seen her go over and beyond to help several people, always with a smile on her face. Thank you!!
July 2023 by Mogi MN Natsagdorj
For staff this Royal Mail branch is Clearly not happy place to work. When you not happy it is really hard for you to move any part of your body. Possibly over exploit, underpaid there could be all sorts of reasons.They barely speak( dream on getting a smile ha), barely move , barely have anything done. They are so burdened, that they carried a PACKAGE from A to B which is like max 3-5m. The unfairness in all these, they take their frustration out on poor customers not directly but through their rude communication, through their undercurrent aggression and through their deliberate slow as hell service. The karma is they are the ones unhappy in their work place for 8+ hours! Bless them!The place doomed for failure.
May 2023 by Corey Harding
The only reason I give it two stars is because the lady who works on the counter is really nice. The service is an absolute joke, despite Royal Mail having my delivery preferences set to deliver to neighbour and a note on the door they stuck my parcel back in this black hole that is Emma street post office. The following day I went down to collect only to be told ?sorry it?s not been unpacked yet? so now thanks to the bank holiday I won?t get my package until Tuesday at least which would be great but I paid for a faster service than that. If Royal Mail staff spent less time going on strike and more time working we might actually have the service we pay for ?
April 2023 by Lucy Makinson
Given the reviews I was gearing up for a terrible experience, but I've been twice and had no issues. First time (weekday just before closing): no queue. Second time (weekday before 9am): 1 person ahead of me, short wait. Totally fine.
April 2023 by Sean O'c
Package delivery attempt 15/03Was told it would be in the depotWent on 16/03, they said it wasn't thereRedelivery chosen for Friday 17/03It still hasn't arrived on 22/03Nobody can tell me where it is, online tracking doesn't work and I live literally 5 minutes away.Royal mail are a joke
March 2023 by Naomi
Significantly fewer people in the queue between 2pm - 3pm on Sundays. Bring photographic ID. Not a post office - parcel pick up only.
January 2023 by Essu P
Walked all the way down here as per the instructions on my while you were out card and queued up for half an hour just to be told the package wasn?t ready to be picked up because of ?system issues?. No noticed on the door to stop you wasting your time queuing. Isn?t it time for this dinosaur of a courier to be put out of its misery?
December 2022 by Kyle
Useless company hope they vanish not delivering letters and parcels on time despite the strikes going on shameful
December 2022 by morgan collins
Went on a busy Saturday morning to collect a number of parcels. Despite the bad reviews staff were nothing but helpful and polite and my experience was not in line with other reviews. The queue moved swiftly and efficiently.
December 2022 by Kate Neubecker
As much as I loathe coming here to pick up parcels, because a) its quite far from where I live and b) there's always a big queue and only one customer service operator there, I have to give some stars to the woman who works there mon-fri. She's always patient, helpful and seemingly unfazed by the grumpy line of people waiting. If not for her, I'd be giving two stars.
December 2022 by greg s
Went to collect a parcel on Friday 9th Dec, checked on website and said it was open from 8am - 4pm I'm disabled so I set off early it took me 1 hour to get there only to find it CLOSED without any explanation just closed shutters!! No wonder they're in crisis.Thank You Royal Mail for a wasted day!!
December 2022 by Eric Williamson
40 min walk from my flat, closed with no notice when it should be open. Waste of over an hour and item now needs sent back to sender. Awesome.
November 2022 by Juan Sebastian Campos Plazas
Hostile staff and less efficient. Takes longer to drop a simple package. Same rude lady still working here
