December 2023 by Touben Bentou
Staff and management , don't know about customer service.Not helpful at all.Using there personal phone, when customer waiting for someone to help them.
November 2023 by haneefah anjum
Customer service is extremely poor. The Asian lady at the desk was very rude to the poor old gentleman in front of me. Her name is Sonia. She needs to know she?s working in a bank getting paid to offer customer service and not funeral service. She need to learn some manners. Very disrespectful and miserable. If the manager doesn?t look into this I shall be writing to head office.
October 2023 by Dr. B-blox
Disgusting behaviour,went to solve an issue,not solved and not being tried even."I know one of them is going Antalia turkey next week for a holiday,it's all incuded in her holiday pack",this is what they are busy with,my money is there so I should have some respect as a customer. Another one did not even tried to listen and giving attitude. The asian lady saying that that everyday they receive customers like me.if you don't like the community the just leave,there are other banks around. Disgusting. Its true they have changed the branch and put 2 lazy ,ill-mannered. I need to edit because I found out that I am not the only one. Thus thing need to be sorted
September 2023 by Mac Solution London
One of the worse bank I have ever known in my entire lifePlease do not waste your time opening your account with them.very disappointed
August 2023 by a.w.c
Met the most lovely lady there today who sorted out my cash out. Super friendly & chatty, absolute asset to the company. Unfortunately I didn't catch her name but she was there at 9am. I never leave a review, but her positive kindness made my stressful morning easy. 10 stars
July 2023 by aroha
Met the most lovely lady there today who sorted out my cash out. Super friendly & chatty, absolute asset to the company. Unfortunately I didn't catch her name but she was there at 9am. I never leave a review, but her positive kindness made my stressful morning easy. 10 stars
May 2023 by R D
Staff are so so rude if you have a problem and are not happy they tell to if your not happy change bank ?? not what can we do to change you experience here.. totally unacceptable it?s costumers that pay there wage, there all there for the money only not to help?.
May 2023 by aman mubeen
Horrible service and rude customer service didn?t like the way they were talking absolutely horrible will have to change to a different bank for that reason
May 2023 by Nade
Unprofessional, rude and incompetent staff. All interactions with TSB have been a pain in the back side. Avoid this bank at all costs
May 2023 by Bartosz Grzeszczak
Terrible costumer service people here don't know what they dowing also the stuff is rude and they treat people especially Europeans like trash if i could i would leave 0 stars ??
April 2023 by Smita m
Branch closed, OCT 2022 for refurbishment, no idea when it opens again -Seems its open again it's now April 2023
April 2023 by Muhammed Miah
This used to be friendly, helpful local branch but now, with the new deco there?s these miserable stuck up cows that work there and one of them is called Sonia. She?s always on her phone looking bored. I can?t believe these women are there to give customer service. The manager needs to pull his weights. All they do is direct people to the machines so they can put their feet up.
March 2023 by Jameel
Popped into branch today and two members of staff at the main desk were unbelievably ordering their lunch (kebabs) while they had customers waiting in line to be served
December 2022 by Francisco Roig Morcillo (Crowlee)
3 people seat speaking about they party's over the weekend whit out work I have request statements and they want to charge me 5£. We no need personal in branch if they don't work at all. Branches on TSB are only for decorating the streets. I understand why they have only 1 star.
December 2022 by Adil Mzaiti
TSB= The $hit Bank.On Google Maps it's saya it's open but when I got there they said they opened at 12. Can't you just update the opening hours? They wasted my time.
