November 2023 by Annabel Sogbesan
Good service , Ismaiel was patient with me in choosing my pair of glasses. Very friendly and joker and honest. Lovely service from the Ravi checking my eye and explaining everything. God bless the team .
November 2023 by vivien kearney
A young student did my eye test . She was professional and thorough and explained everything. Also gave me a leaflet and lots of advise on eye health
October 2023 by M W
I don't even want to give them 1 star.I wish I didn?t choose Boots Opticians Bexleyheath.I booked an appointment for free contact lenses and assessment.Here is my awful experiences in there;- I was asked to come 10 mins before the actual appointment, which was no problem, but waited for 15mins to start (why I needed to come early?)- All the assessment was OK, when I met optician, he said " I need to buy a glasses today because my current glasses isn't good enough to use". I didn?t really think I need to buy a glasses, so I said " understand that, but no intension to buy a glasses today".A few times back in forth, finally he said OK, but strongly recommended which is fine, but I started to feel uncomfortable as they pushed me to buy a glasses at the "free" contact lenses assessment.- After with the optician, a lady who is probably in 60s, again said to me "you need to buy a glasses today". I said " no, I have no intention to buy today, I didn?t plan to buy a glasses, just wanted to try contact lenses".Her attitude was horrible looked at me and my husband very bad, basically said because I am not a first-time customer to use contact lenses (I haven't been used it over 25 years, only tried few times in my home country, not even in this country!)if you won't buy a glasses, and not a "first-time" customer, they will charge me £50 the next time appointment (when I have to pick up my trial contact lenses). Never mentioned anywhere about £50 charge when I booked the assessment via Online.- I really felt uncomfortable, again said No, I won't pay, and never been mentioned about cost even they called me the day before my booking to make sure my attendance.I said I cancel my free trial for contact lenses if you will force me to pay £50 at next appointment.Then she said, if I cancel this process, they will charge £50 today (really?)- I firmly refused to pay £50, she went to backside (I guess spoke to her manager?) and come back "OK we won't charge £50 but will charge £29.50 for eye test" I didn?t understand why they charge £29.50 for eye test instead, I came for FREE assessment & contact lenses trial.Absolutely ridiculous, she wasn't happy about my claim, ironically said "Nothing is free!!". terrible attitude, actually very sad as I feel they initially try to catch people for misleading "FREE" advert, then try to grab money as much as possible.I didn?t agree with her at all but wanted to leave the store as soon as possible, so agree to pay £29.50. but requested to provide all my eye test results.She brought my test results, I asked where is my contact lenses assessment? She said ?we can?t provide you the contact lenses assessment as you stop the subscription process. Only the eye test for glasses?They were supposed to assessed my eyes for contact lenses, I didn?t ask them to assess for glasses, why they can?t provide the right data for me? Probably because they wanted me to buy a glasses in the first place!I never ever step into Boots opticians never again.
October 2023 by Helen Camden
I live in Thurrock Essex but I went to this opticians in lock down as I couldn?t get an appointment at my local opticians in Lakeside, I just found I preferred it at the Bexleyheath branch to where I had been going before as I found that my old opticians were always changing my prescription every visit so I had to always buy glasses every year & was always getting me to buy expensive products for my eyes that didn?t work & there were times they changed my prescription where my eyes felt strained but they do not do that in this branch they only change your prescription if you need it, I would rather drive there which doesn?t take long but is worth it & my parents live near there so I can pop in & see them as well so to me it?s not a problem coming here, I would recommend this opticians as they are very helpful & professional.
September 2023 by Joana
After the eye examination, be careful not to fall into the trap they sell. They just want you to pay for something at an expensive price and will not help you choose something that is suitable for you. When you pay the bill, you will find that you are not in opticians , they just want to sell you expensive things.
September 2023 by Margaret & Stuart Laws
Very knowledgeable optician. Clear explanations of eye conditions and recommendations of best ways to prevent further eye damage. Professional staff. Good selection of tests offered
July 2023 by C N
I bought some glasses from them and was assured they were anti glareThey weren'tWhen I complain in store, the trainee optician I spoke to couldn't have been more disinterested. He didn't care that I spent £160 that I couldn't really use properly. I immediately cancelled my direct debit scheme and took my busiest to Specsave
July 2023 by Dhaval Shah
We visited this practise, especially from Croydon, for my sons eye test and health check. Very professionally operated optician service to our satisfaction. Amazingly talented and brilliant Optometrist Mr. Mehul Patel, such a knowledgeable person who gave us enough time and advise for vision correction. They have all high standard equipments and offer a wide range of services.
July 2023 by Janet Grant
Fantastic service from Diana. Really knowledgeable and took time to find me perfect glasses and sunglasses. Very courteous and helpful. Can?t recommend highly enough
June 2023 by shah iqbal
Very pleasant experience at the Boots Bexleyheath branch today. Staff were so friendly and helpful and did not have to wait. The staff took time to explain everything fully and had great all-around customer service. I bought a blue Gucci frame.
June 2023 by Erin Lee
Came in to collect my prescription sunglasses and was helped by Linda. Linda was extremely helpful and attentive. I wasn?t 100% on the lenses of sunglasses due to the thickness of my prescription. However, Linda took us through the different options of what could be done and was really helpful. I decided to stick with the original lenses due to Linda?s advice. So lovely and helpful and we left happy after being so uncertain. Thank you?
June 2023 by Bethaney Holsman
I am mostly very pleased with the quick and friendly service I received in this store. This is not my usual opticians but they were very helpful in getting me a next day appointment. The trainee gentleman at the till was very friendly and helpful but I have to say the senior (as it said on her badge) lady standing next to him was so terribly rude to her colleague in front of me. She spoke to this man like a bit of rubbish and was very condescending all over some screwed up receipts; it left me feeling very uncomfortable and sorry for the man. She totally could have waited until I had left to have a chat about the ?importance? of these receipts rather than reprimand him in front of customers. She was very unpleasant so would just like to say thank you to the gent that served me.
April 2023 by Cheryl Hammond
My whole family have been using Boots opticians for many years and we always have first class service from Mr Patel and all his staff.They have the most up to date equipment to ensure you eye tests pick up any issues.The staff always remember us and offer a very personal service, nothing is too much trouble.They offer a wide variety of frames in varying budgets. They keep you up to date as to when your glasses will be arriving and ensure they are the perfect fit and everything is well before you leave.I wouldn?t go anywhere else and would recommend to anyone.
April 2023 by Dean Martin
Use boots regularly just had my eye test Sandra was very helpful and very polite she advised me on what glasses to pick lovely lady! And mehul done the eye test nice bloke makes it a pleasure to come for your test just want to say thank you to all the staff at boots Bexleyheath
April 2023 by Chris Nyame
Great staff great swift service. Done an eye test for me last minute and just picked up my glasses. Excellent service. Especially Abs and Emma thank you guys!
